Remote Appointment Specialist

Role overview

Daisy is a nationwide smart home and small business technology installation and service brand, based in Costa Mesa, California, with more than 20 locations across the country. The company was recognized as the 2025 ACG Orange County Startup Award winner and focuses on supporting customers well after installation is complete.

This remote position is centered on phone-based outreach to existing customers. The main goal is to reconnect with people who already know the brand and set up their next service appointment. It is not a hard-selling role; instead, it relies on friendly conversations, warm follow-up, and keeping appointments moving smoothly. You will also manage a national scheduling calendar and handle rescheduling as needed.

What the role involves

• Reach out to customers by phone and keep a high volume of calls moving throughout the day.
• Reconnect with existing customers and secure their next service visit.
• Use a warm, service-oriented approach rather than aggressive sales tactics.
• Maintain accuracy while managing a nationwide appointments calendar.
• Coordinate rescheduling and keep bookings organized without dropping details.

Ideal background

The role suits candidates who are comfortable with fast-paced calling and who can stay upbeat even when the answer is not immediate. Experience in call centers, inside sales, business development, customer service, or busy retail/support environments would translate well. Familiarity with technology and CRM tools is helpful, and Microsoft Dynamics experience is a plus. The company also values people who can work independently and stay organized in a fully remote setup.

Examples of backgrounds that may fit include work with Verizon, AT&T, T-Mobile, Best Buy, Geek Squad, Apple Store, Genius Bar, or prior appointment-setting and inside sales roles with daily call goals.

Compensation and benefits

The base pay is $45,000 per year. In addition, there is an uncapped per-appointment incentive that can add roughly $19,000 annually at target performance, bringing on-target earnings to about $64,000. Top performers can earn more because the incentive has no cap.

Other compensation and benefits mentioned include a separate annual performance bonus equal to 5% of base pay, stock options, full benefits, and a fully remote work arrangement.

Company and employment notes

Daisy describes itself as the first national brand built to make smart technology easier to use and enjoy in homes and small businesses, with a mission centered on comfort, security, and convenience. The company continues to expand nationally and welcomes people who are motivated, energetic, and innovative.

This opportunity is listed through an independently owned and operated franchise. Applications are handled by the franchisee, and hiring decisions are made by that local management team.

Additional information

The company notes that it has multiple open opportunities and is also welcoming new technicians. It further highlights that technicians are supported through training, tools, and pathways for growth into leadership or even future branch ownership. This information is provided by the employer as part of the broader company description.