Registered Counsellor

About Sonder

Sonder is dedicated to creating safe, supportive environments where individuals can thrive through a unique combination of technology and expert human care. Operating a mobile platform, Sonder enables 24/7 real-time access to support staffed by safety, medical, and mental health professionals, delivering urgent assistance in critical moments, including on-site intervention when needed.

Leveraging data-driven insights, Sonder empowers organizations to proactively enhance workplace health and safety, driving measurable improvements in business outcomes.

Founded in 2017, Sonder has quickly scaled across Australia, New Zealand, and the UK, supported by leading venture capital firms, including Seek and Blackbird. The company serves over 1 million members internationally and employs more than 200 team members, complemented by an extensive network of local responders.

Role Overview

We are seeking a Registered Counsellor to deliver brief, solution-oriented therapy within a stepped care framework to diverse clients via online sessions. This permanent role requires conducting six counselling sessions daily, aiding clients in building self-management skills to improve mental health outcomes. The position offers collaboration with a multidisciplinary team, regular supervision, and clear pathways for escalation when necessary. Both full-time and part-time applicants (minimum four days weekly) are encouraged to apply, with Saturdays included as part of the workweek.

Key Responsibilities

• Provide short-term, solution-focused therapeutic interventions in line with stepped care protocols.
• Conduct six virtual counselling sessions each day.
• Support clients from varied cultural backgrounds, fostering inclusive and culturally safe environments.
• Assist individuals in developing strategies for self-regulation and mental health goal achievement.
• Coordinate with internal and external health professionals to tailor and implement personalised care plans.
• Maintain thorough and accurate case notes adhering to best practice documentation standards.
• Engage consistently in clinical supervision, training, and quality control to uphold professional standards.

Candidate Profile

• Possess at least a Bachelor’s degree in Counselling from Australia or New Zealand.
• Hold current professional registration with NZAC.
• Have a minimum of three years experience providing one-on-one therapy for adults, including assessment and treatment planning.
• Demonstrate experience using evidence-based counselling techniques.
• Complete at least 400 hours of supervised counselling instruction and 140 hours of therapy delivery, including a minimum of 40 recorded hours during training placements.
• Exhibit a commitment to continuous improvement and quality care through evidence-based practice.
• Ability to work cooperatively within a multidisciplinary team and escalate issues appropriately.
• Demonstrate resilience and adaptability in complex clinical situations.
• Possess excellent communication, interpersonal, and time management skills.

Benefits and Workplace Culture

• Flexible hybrid work model blending in-office and remote work to support work-life balance.
• Free access to Sonder’s app for employees and their families providing round-the-clock health, wellbeing, and safety support.
• Generous parental leave benefits: 12 weeks paid for Primary Carers and 4 weeks for Secondary Carers, with an option to return at 80% time with full pay for Primary Carers for the first three months.
• Eligibility to participate in the Employee Share Option Plan, aligning personal success with company growth.
• Annual $250 stipend to invest in personal wellbeing resources of choice.
• Free coffee on Tuesdays and catered lunches Thursdays.
• Two days of volunteer leave yearly to engage in community service.

Diversity and Inclusion

Sonder strongly values diversity and inclusion, welcoming applicants of all ages, abilities, cultural identities, genders, sexual orientations, and religious beliefs. The organisation encourages Aboriginal and Torres Strait Islander peoples to apply and strictly bases hiring on merit and capability. Employment is contingent upon passing a National Police Check and Working With Children Check because of the industry’s regulatory standards.