Regional Sales Manager - Informal Sector - Rajasthan

Job Overview

This position involves leading regional sales efforts for Aditya Birla Capital within Rajasthan. The role requires strategic planning, business growth initiatives, operational management, and team leadership to ensure the achievement of sales targets and portfolio quality in the informal sector.

Key Responsibilities

• Collaborate with the Zonal Sales Manager to formulate and implement regional sales strategies that take into account product-specific, environmental, and competitive factors.
• Ensure the execution of regional strategies through effective communication and planning at branch levels, including resource management, productivity, and compliance adherence.
• Provide input for designing effective sales incentive and payout schemes tailored to state-level dynamics and business norms.
• Monitor industry developments and competitive offerings regularly to identify new business opportunities and trends; guide the team accordingly.
• Coordinate with the Construction Finance Team to build business until a dedicated team is established.
• Identify and pursue regional business growth opportunities, expanding customer acquisition efforts through strategic prospecting and channel management.
• Assign targets and communicate regional objectives clearly to team members to meet business goals.
• Manage and resolve escalated customer complaints and track issues to ensure satisfactory resolutions.
• Implement initiatives based on customer satisfaction surveys and Net Promoter Score results to enhance client experience.
• Design and implement sales solutions that balance growth in product mix and channels with cost optimization and productivity improvements.
• Maintain key account relationships with customers and distributors to support sales expansion.
• Review and analyze periodic regional MIS reports covering disbursements, profitability, non-performing assets, and market expansion, reporting findings to senior management.
• Promote efficient business processes across the customer lifecycle, including sourcing, approval, servicing, and collections.
• Oversee distribution channels involving developers, DSAs, arrangers, IPCs, connectors, direct teams, and corporate channels.
• Enhance process efficiencies and reduce turnaround times by collaborating effectively with risk, operations, and sales governance teams.
• Foster a high-performance culture through performance monitoring, client engagement, and continuous support to enhance sales productivity.
• Lead the implementation of best practices to improve operational effectiveness and business outcomes.
• Drive cross-selling initiatives aligned with corporate strategies and support subordinate teams through training and guidance.
• Mentor and develop team members through regular performance reviews, joint field visits, and recommending technical and behavioral development programs.
• Build strong relationships with internal stakeholders to ensure smooth coordination and alignment with organizational goals.
• Ensure adherence to robust risk management and control processes by working with risk, operations, and governance teams.
• Support credit appraisal and loan sanction approvals to maintain operational control and compliance.
• Analyze financial and operational reports to anticipate and mitigate risk within the regional portfolio.
• Promote compliant sales operations and timely collection activities to minimize risk exposure.
• Guide teams on early warning strategies to reduce non-performing assets and credit losses.
• Maintain continuous oversight of portfolio quality and engage with customers and internal stakeholders to address credit issues.

Additional Information

This full-time position is based onsite within Rajasthan, India, focused on the informal sector market.