Regional Sales Manager - HDFC VRM Coimbatore

Job Overview

This role is focused on driving business growth and achieving sales targets within a designated region by managing relationships with channel partners and overseeing a team of Sales Managers. The incumbent will supervise business processes to ensure seamless operations and contribute significantly to revenue development.

Key Responsibilities

• Lead business expansion and meet sales targets through assigned areas.
• Foster and sustain productive partnerships with channel partners to enhance incremental business development and ensure smooth process flows.
• Manage and guide a team of 4-5 Sales Managers, along with an indirect team of 28-35, to uphold business standards and achieve valued outcomes.
• Achieve premium and revenue goals, ensuring effective sales and operational process functioning.
• Optimize productivity and control costs, ensuring the right talent is recruited and developed.
• Acquire quality business while maintaining persistency and retention benchmarks.
• Identify new business opportunities to boost market reach.
• Drive phone-based sales performance, focusing on lead conversion and customer engagement without direct personal contact.
• Balance aggressive sales objectives with customer experience, compliance, and regulatory adherence.
• Manage sales team productivity, motivation, and reduce attrition within a high-volume tele-sales environment.
• Oversee lead quality, allocation, and effective usage of databases to maximize sales.
• Conduct regular performance evaluations, sales campaigns, contests, and recognition initiatives to increase productivity.
• Communicate updates related to products, processes, and compliance to team members.
• Coordinate with Operations, Service, Underwriting, HR, Marketing, Technology, Finance, and other teams to streamline activities and achieve business goals.
• Implement customer follow-up procedures to improve renewal rates and policy servicing, driving customer retention and persistency.
• Utilize customer databases for cross-selling and upselling while exploring new customer segments and untapped markets.
• Ensure quality business acquisition, reduce cancellations, and improve policy issuance quality.

Skills & Qualifications

Experience in managing sales teams, particularly in tele-sales or insurance sales, with strong performance management and coaching skills is critical. The ability to work in alignment with quality standards, regulatory norms, and customer-centric approaches is essential.

Key Interactions

• Sales Operations, Customer Service, Underwriting, Training, HR, Marketing, Technology, and Finance teams regularly.
• Daily engagement with customers and prospects to ensure relationship management and sales growth.
• Collaboration with lead generation vendors and strategic partners to enhance business opportunities.