Regional Product Support Specialist, Middle East & Turkey

About the Company

Dynapac is a global provider of advanced compacting and paving equipment, including soil and asphalt rollers, pavers, feeders, and light equipment. The company focuses on helping customers improve performance by acting as a dependable partner for the long term. It operates through regional sales and service offices around the world and works with a broad distribution network. Dynapac is headquartered in Wardenburg, Germany, and has manufacturing sites in Europe, South America, and Asia. It is part of the FAYAT Group.

Role Overview

The organization is hiring a Regional Product Support Specialist for the Middle East and Turkey, based in Dubai, to support dealers and customers with technical expertise and field-based service assistance. This person will act as the main technical contact for Dynapac equipment, helping with troubleshooting, dealer capability building, warranty handling, machine commissioning, and communication between dealers, customers, and factory teams.

The position involves regular field interaction, strong diagnostic ability, and a practical approach to improving dealer service standards, product reliability, and customer uptime.

Key Responsibilities

• Act as the central technical contact for the regional dealer network.
• Train dealers and customers on proper machine use, safe operating methods, and efficient application of Dynapac equipment.
• Build dealer service capability through practical coaching and technical learning support.
• Visit dealers regularly to review workshop standards, service quality, and technical skill levels.
• Help dealers and customers adopt stronger service practices and improve support performance.
• Support major customer projects and important machine deliveries when needed.
• Provide advanced technical assistance for Dynapac products.
• Investigate and fix difficult mechanical, hydraulic, electrical, electronic, and engine-related faults in the field.
• Assist dealers and customers with breakdown diagnosis and performance issues.
• Review, validate, and submit warranty claims using the warranty system in line with company policy.
• Track warranty patterns and product issues, then work with dealers and factories on corrective and preventive actions.
• Prepare accurate technical reports and maintain service records.
• Coordinate closely between regional dealers and Dynapac product companies.
• Support product launches, technical investigations, solutions, product updates, and field campaigns.
• Implement product company recommendations and technical programs across the region.

Requirements

• A bachelor’s degree or diploma in Mechanical, Electrical, Automotive, Industrial Engineering, or a similar technical field.
• At least 5 years of experience in technical support, field service, or aftermarket work in construction equipment, road machinery, or heavy equipment sectors.
• Practical troubleshooting experience with hydraulic, electrical, electronic, and engine systems.
• Prior exposure to pavers, rollers, asphalt machinery, or similar heavy equipment is strongly preferred.
• Strong customer orientation and solid problem-solving ability.
• Open to extensive regional travel.
• Good organizational skills with the ability to plan and prioritize effectively.
• A proactive, positive, and solution-focused mindset.
• Ability to work well in a team and handle pressure effectively.
• Excellent communication and relationship-building skills.
• Fluent written and spoken English is required.
• Arabic, Turkish, or French language ability will be an advantage.

Additional Information

Department: Aftermarket

Location: Dubai, UAE

Recruiting Manager: Hisham Loay, Regional Aftermarket Manager

Reference: DYN-MEA-002

Date shown in the source: 03/07/2026