Regional Operations Manager - North Auckland and Northland

About Lumino The Dentists

Lumino The Dentists is New Zealand's largest dental provider, operating over 120 clinics nationwide. We are dedicated to outstanding patient care through excellent clinical standards, innovation, and solid operational support. Joining Lumino means becoming part of a collaborative organisation that values its people and strives to promote healthy smiles throughout New Zealand.

Role Overview

We seek an energetic and people-oriented Regional Operations Manager to oversee several dental practices across North Auckland and Northland. This role involves driving exceptional operational performance while empowering teams to deliver superior patient experiences in a customer-centric, dynamic environment.

Key Responsibilities

• Manage and support multiple dental clinics ensuring they meet operational, commercial, and clinical goals.
• Collaborate closely with Practice Managers and clinical personnel to nurture engaged, high-achieving, and customer-focused teams.
• Provide coaching, mentorship, and leadership development to build accountability and continuous team improvement.
• Evaluate performance metrics to implement initiatives that enhance patient satisfaction, operational effectiveness, and financial results.
• Work jointly with departments such as Recruitment, People & Culture, Marketing, Finance, and Clinical teams to align practice functions with broader business objectives.
• Lead workforce planning, monitor practice performance, and facilitate the execution of regional and national projects.
• Cultivate a positive workplace culture rooted in Lumino's values and dedication to superior patient care.

Qualifications and Requirements

• Proven track record of managing multi-site operations, preferably in healthcare, dental services, retail, or hospitality sectors.
• Strong leadership ability in coaching and developing teams across several locations.
• Robust commercial insight with aptitude to analyze data and drive business performance.
• Exceptional stakeholder communication and relationship-building skills at all organizational levels.
• Excellent organizational skills with the capacity to balance multiple priorities while maintaining focus on excellent patient care and operations.
• A collaborative, problem-solving mindset coupled with a passion for people development and performance enhancement.

Additional Information

• Join New Zealand's largest dental network and make a significant impact within the regional healthcare landscape.
• Operate in a supportive, values-based environment that promotes collaboration and innovation.
• Benefit from access to advanced systems, tools, and resources designed to enable success.
• Opportunities for ongoing professional growth and leadership advancement.
• Become part of a dedicated team focused on fostering healthy smiles and delivering exceptional patient experiences in North Auckland and Northland.