Regional Manager, International Technology (Dubai based)

About the Role

Join Papa Johns in a regional technology leadership position based in Dubai. This role focuses on connecting business needs with technology performance across franchise markets, improving issue resolution, and ensuring regional priorities are represented in broader product and delivery discussions.

The organization emphasizes diversity and inclusion as a key source of strength and competitive advantage.

What You’ll Do

• Own day-to-day relationships with regional and local technology vendors while serving as a primary contact for franchise owners and internal stakeholders.
• Monitor vendor delivery against contractual commitments and service levels, and ensure accountability for quality and timely execution.
• Support resolution of disputes and operational issues between vendors and market teams by acting as an impartial facilitator and reinforcing delivery standards.
• Work with franchise owners to review gaps in existing vendor agreements, track expiry dates, and assist with renewals or negotiations so contracts remain aligned with company standards.
• Collaborate with regional general managers and franchise owners to find ways technology can help drive sales and improve performance.
• Advise regional leadership on technology matters by translating technical updates and vendor performance into clear business impact.
• Represent market needs early in the technology development process and advocate for regional constraints, requirements, and opportunities in global planning.
• Investigate and prioritize regional issues together with local and central teams.
• For technical defects or weak integrations, coordinate diagnosis and resolution between markets and vendors as the main escalation contact.
• For process or knowledge-related issues, coach local teams on standards and best practices to reduce repeat problems.
• For new capability requests, assess the business need and turn it into structured requirements for product and development teams.

Additional Information

This is a challenging, cross-functional role that supports the business behind the scenes while contributing to the customer experience. Papa Johns also notes that it is a Federal Contract employer and uses E-Verify to verify employment eligibility for new team members.

The company states that it is an Affirmative Action and Equal Opportunity Employer. Site-use terms and conditions are also referenced in the source material.

Diversity Statement

Papa Johns highlights that its team is stronger because of diversity and invites applicants who want to contribute in an inclusive environment.