Regional Head of Services - APAC

About Addepar

Addepar is a global platform combining data and AI to empower investment professionals by transforming complex financial data into actionable insights. Serving over 1,400 firms in nearly 60 countries, Addepar manages close to $9 trillion in assets. Its open ecosystem integrates with approximately 650 partners spanning software, data, and consulting to support comprehensive investment workflows across diverse firm sizes and complexities. The company operates globally with offices in major cities including Singapore.

Role Overview

The Regional Head of Services for the Asia Pacific (APAC) region is tasked with developing, expanding, and leading a high-performance service team. This position ensures the execution of global service strategies locally, maintaining top standards in implementation, partner integrations, and client support. A central focus is addressing ongoing operational requirements, managing existing data feed enhancements, and reducing repeat service escalations, facilitated by dedicated regional leadership.

This leadership role reports to the VP of Global Services & Delivery and collaborates closely with regional business leaders. It involves navigating a matrix organization where coordination across multiple global and local teams is essential, noting some staff may report to both global and regional managers.

Candidates must be legally authorized to work in Singapore; visa sponsorship is not provided.

Key Responsibilities

• Lead the APAC services division, aligning local strategies with the global go-to-market plan established by senior leadership.
• Ensure high-quality delivery of implementations, partner solutions, and technical support for clients in the APAC region.
• Develop and operate local service models to resolve frequent client issues, enhancing client satisfaction and accelerating value realization.
• Recruit, lead, and develop a skilled regional team capable of managing complex, data-driven implementations and ongoing support needs.
• Work collaboratively with Sales, Engineering, and Global Services counterparts to incorporate local client inputs such as feed enhancements and platform uptake into the global development roadmap.
• Define and monitor key performance indicators to maintain consistent service quality and customer satisfaction within the region.

Candidate Profile

• Over 10 years of professional services experience within rapidly growing, data-oriented SaaS or fintech companies.
• Demonstrable success managing distributed teams across the Asia Pacific region in a leadership capacity.
• Expertise in advanced implementation processes, partner engagement models, and supporting technical client needs.
• Strong analytical capabilities with a focus on data-driven operational improvements and performance measurement.
• Adept at resolving recurring client escalations while driving strategic regional initiatives.
• Experience collaborating with global headquarters while maintaining regional autonomy and accountability.

Core Values

• Ownership: Operate thoughtfully and intentionally, taking full responsibility for results.
• Collaboration: Work collectively to innovate and deliver durable value.
• Client Commitment: Surpass client expectations to achieve shared success.
• Innovation: Approach challenges boldly to redefine industry standards.
• Continuous Learning: Foster a growth mindset by engaging with diverse perspectives and experiences.

Equal Opportunity & Accommodation

Addepar is committed to diversity and inclusion, fostering an environment where varied backgrounds and ideas thrive. Reasonable accommodations are provided to individuals with disabilities throughout the hiring and employment process upon request.

Important Notice

Candidates should beware of phishing scams impersonating hiring personnel from Addepar. Official communications and job offers require formal interviews, and the company never requests equipment purchases during onboarding. Contact official channels for verification as needed.