Regional General Manager - Northern New South Wales

Position Overview

We are seeking a Regional General Manager to lead our accommodation and property management operations in the Northern New South Wales region, based in Byron Bay. This full-time onsite role requires dynamic leadership to drive a unified business model, expand property inventory, and ensure operational excellence aligned with corporate policies.

Key Responsibilities

• Provide strong leadership to the local team by fostering commitment, loyalty, and ensuring all efforts align with company policies and strategic goals.
• Lead the transition to a single brand presence in the Byron region while managing expansion of listings across multiple digital platforms.
• Promote a constructive, solution-oriented workplace culture encouraging collaboration and innovation consistent with company values.
• Perform ongoing commercial reviews by analyzing operational performances and risks, instituting improvements to enhance outcomes.
• Maintain appropriate staffing and invest in the professional development and upskilling of team members to build resilience and expertise.
• Identify and implement operational innovations for process improvements and efficiency gains.
• Communicate strategic growth, retention, and efficiency initiatives to Senior Leadership with insights specific to local market dynamics.
• Support staff through feedback, training, and effective complaint handling to uphold high service standards.
• Drive monthly growth in managed accommodation properties through targeted acquisition and retention strategies.
• Analyze property portfolios to pinpoint trends and opportunities for business expansion.
• Establish and nurture partnerships with community groups, local businesses, vendors, and housekeeping companies to increase referrals and management contracts.
• Collaborate with central pricing and distribution teams to optimize revenue management and minimize operational costs.
• Ensure maximum visibility of properties across all online travel agencies (OTAs) and platforms to maximize market reach and earnings.
• Strengthen cross-business collaboration within the wider group to enhance performance and capitalize on cross-selling possibilities.
• Build and maintain strong relationships with property owners, ensuring transparent communication and satisfaction.
• Oversee compliance through regular property inspections and maintenance, ensuring adherence to legislation and contracts.
• Address and resolve owner disputes and escalated issues promptly with an aim for mutually agreeable solutions.
• Streamline processes impacting guest experiences including after-hours support and management of traveller reviews to improve satisfaction and booking rates.
• Develop effective vendor relationships to meet service standards, promptly approve invoices, and handle escalations efficiently.

Candidate Requirements

• Possession of a current driver's license.
• Must be an Australian citizen, resident, or hold an appropriate work visa.
• Holding a relevant real estate certificate is desirable.
• Proven experience managing accommodation assets profitably with responsibility for a substantial profit and loss account.
• Demonstrated capability to drive revenue growth and successfully expand property portfolios.
• Strong interpersonal skills with a talent for relationship building.
• Ambitious with a growth-oriented attitude, capable in problem solving and negotiation.
• Excellent time management and ability to prioritize tasks effectively.
• Proficiency in industry-specific software and general business computing.