Regional Business Process Executive (WARO)

About the Company

Pacific International Lines (PIL) is a long-established global shipping company with more than 55 years of experience. Headquartered in Singapore, it operates across over 500 locations in 90 countries and serves markets in Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands. The company also operates through affiliated businesses and provides services such as intermodal, breakbulk, and reefer solutions using modern technology platforms. PIL is focused on sustainability, innovation, and achieving Net Zero by 2050.

Role Overview

The Regional Business Process Executive will support process improvement, standardization, and transformation work across the West and South Africa Region (WARO). Based in Accra, Ghana, this role works closely with regional leadership, business process owners, headquarters teams, agencies, and external vendors to identify opportunities, introduce better ways of working, and strengthen process performance across the region.

What You Will Do

• Review existing processes and spot opportunities to improve them through automation, digitization, standard operating methods, and sharing of best practices.
• Evaluate automation possibilities, including robotic process automation and macro-based tools, and coordinate with technical teams for delivery.
• Work with business process owners to understand requirements, shape enhancement requests, and help put system solutions in place.
• Document complete business workflows and make sure agencies receive clear process guidance.
• Contribute to and sometimes lead process improvement projects, especially those linked to Sales and Customer Service.
• Track KPIs, study performance results, and suggest corrective actions where needed.
• Collaborate with process owners and agency stakeholders to find ways to strengthen regional operations.
• Create and deliver training for business process specialists and other relevant stakeholders across agencies.
• Support change management efforts, respond to employee concerns, and help teams move smoothly into new ways of working.
• Prepare recurring reports and updates for regional leadership covering progress, issues, risks, and improvement opportunities.

Requirements

• A bachelor’s degree in Business Administration, Project Management, Operations, or a related discipline.
• Exposure to project management methods or credentials such as PMP, PMI, Agile, or Scrum.
• Lean Six Sigma certification or practical experience using continuous improvement methods.
• Prior exposure to the container shipping industry or a related logistics, maritime, or transportation setting is advantageous.
• Change management certification or hands-on experience supporting transformation initiatives.
• Strong written and verbal communication skills, with the ability to explain technical ideas to non-technical people.
• Ability to convert business needs into clear inputs for technical teams.
• Excellent attention to detail and the capability to analyse processes, identify gaps, and propose workable improvements.
• Experience working across functions and managing stakeholder expectations in a regional or matrixed environment.
• Understanding of process mining tools and techniques is a plus.

Personal Qualities

• High attention to detail and a strong commitment to quality and continuous improvement.
• Well-organized, analytical, and able to handle several tasks and deadlines at once.
• Self-driven, practical, and focused on results, with the confidence to work independently.
• Flexible and comfortable operating in a fast-moving environment where priorities may change.
• A collaborative team member with strong stakeholder management skills.
• Customer-oriented, with awareness of how operational improvements affect both internal users and external customers.
• Able to support adoption of new processes, tools, and working methods during change efforts.

Benefits

• Opportunity to work with a global carrier known for sustainability and innovation.
• A dynamic workplace that values collaboration.
• Room for professional learning and career development.

Eligibility

This role is open to Ghanaian nationals and foreign applicants. Candidates who do not already have the legal right to live and work in Ghana will need work permit approval before any offer can be finalized.

Application Note

Applicants are expected to submit a resume that outlines their experience and qualifications through the company’s career portal.

About the Employer

Pacific International Lines was incorporated in 1967 and is ranked among the world’s leading container shipping companies. It is the largest home-grown carrier in Southeast Asia and operates with a fleet of 100 container and multi-purpose vessels. The company’s wider business interests also include container manufacturing, depot services, and logistics services. PIL promotes diversity and inclusion as an equal opportunity employer.