Recovery & Support Specialist

About TAL Australia

TAL Australia is a respected leader in the life insurance industry with over 150 years of history. Supported by Daiichi Life, TAL dedicates itself to creating innovative products and services that support millions of Australians in achieving autonomy and security in their lives. The team is committed to fostering an inclusive and flexible work environment, encouraging wellbeing, and delivering exceptional customer care through collaboration and leadership.

Role Overview

As a Recovery & Support Specialist at TAL, your primary responsibility will be facilitating the recovery and rehabilitation of clients through effective, evidence-driven strategies. Working closely with Claims teams, you will develop and implement tailored recovery pathways that promote sustainable health and successful return-to-work outcomes. This position contributes significantly to enhancing service quality and exemplifying TAL's commitment to ethical customer support.

Key Responsibilities

• Develop and manage effective recovery and return-to-work strategies for Income Protection (IP) and Total and Permanent Disability (TPD) claims.
• Collaborate with Claims personnel and healthcare providers to overcome obstacles in clients’ recovery journeys, accelerating return-to-health.
• Identify at-risk claims early and apply timely interventions to reduce recovery times and improve claim experiences.
• Enhance the skillset of Claims Consultants by providing mentorship and advice related to medical, rehabilitation, and return-to-work decisions.
• Ensure the value of recovery services by overseeing the quality and performance of external service providers.
• Work in partnership with Health Services and Claims leadership to embed best practices and share insights that improve recovery outcomes.

Qualifications and Skills Required

• Significant allied health or rehabilitation expertise that supports personalized and effective recovery and return-to-work plans.
• An understanding of the biopsychosocial model to comprehensively assess and address complex recovery barriers.
• Strong communication skills marked by empathy and clarity, aiding trust-building and stakeholder engagement.
• A team-oriented, coaching-driven approach aimed at enhancing overall team performance through knowledge sharing.
• A client-centered mindset coupled with sound professional judgment applicable in compensable environments.

Additional Information and Company Commitments

• The company offers a competitive salary with bonuses, annual reviews, flexible working hours with hybrid arrangements, and wellbeing benefits addressing mental, physical, and financial health.
• Positions available include 1 permanent vacancy and 2 fixed-term contracts for 12 months each.
• TAL embraces diversity, equity, and inclusion and invites applications from individuals of diverse backgrounds including Aboriginal and Torres Strait Islander peoples, caregivers, people with disabilities, culturally diverse communities, and LGBTIQ+ individuals.
• Applicants may request accommodations during the recruitment process to ensure an equitable experience.
• Recruitment may involve background checks, bankruptcy, entitlement to work, regulatory compliance, and reference verification.
• All employees are expected to adhere to TAL’s Code of Conduct and share responsibility for risk management and ethical behavior.