Receptionist

About Kilkenny Ormonde Hotel

The Kilkenny Ormonde Hotel is a distinguished 4-star establishment located centrally in the historic medieval city of Kilkenny, offering scenic views of Kilkenny Castle and the lively streets known as the Marble City. For over two decades, this modern city-center hotel has been a staple of hospitality in Kilkenny, featuring 118 elegant rooms and suites that provide guests a blend of urban sophistication and traditional Irish warmth. The hotel’s heritage ties closely with the local community, emphasizing shared experiences and genuine hospitality.

Role Overview

We are welcoming a Receptionist to join our dedicated and welcoming team, who will be pivotal in ensuring flawless front office operations and exceptional guest service at all times.

Key Responsibilities

• Consistently delivering top-tier service to all guests
• Upholding the company’s Brand Standards meticulously
• Managing the smooth running of Front Office procedures
• Handling guest check-in and check-out processes efficiently
• Addressing and resolving guest inquiries promptly
• Processing guest bill payments at checkout accurately
• Coordinating check-in arrangements for large groups and tours, ensuring proper room assignments
• Answering reservation calls as required to maximize bookings

Candidate Requirements

• Possess a friendly, professional demeanor with strong customer care skills
• Able to maintain high attention to detail in a fast-paced setting
• Strong organizational and administrative capabilities
• Proficient IT skills; experience with Hotsoft software is an advantage
• Flexibility to work shifts including early mornings, evenings, weekends, and holidays
• Prior experience in a similar role is essential, ideally within a 4-star hotel environment

Benefits and Perks

• Highly competitive hourly pay rates
• Complimentary membership to the Leisure Club featuring a 21m pool, gym, sauna, and steam room
• Participation in a PRSA pension scheme
• Opportunities for career growth within the Windward hotel group
• Access to Employee Assistance and Digital Wellness Programs
• Free quality meals during shifts
• Discounted room and dining options at Windward and sister hotels
• Special rates available for friends and family
• Christmas Savings Scheme participation
• Refer-a-friend recruitment bonus incentives
• Dedicated training and development for career advancement
• Employee recognition programs including monthly awards and team appreciation events
• Cycle-to-work scheme and provision of uniforms

About Windward Management

The Kilkenny Ormonde Hotel operates under Windward Management, a well-established hospitality operator managing approximately 2,000 hotel keys across Ireland and continental Europe. Founded in 2007, Windward specializes in managing hotel assets on behalf of owners, ensuring top-quality service and operational excellence.