Receptionist - Hilton Abu Dhabi Yas Island

About the Role

Join the Hilton Hotels team and become an integral part of creating exceptional hospitality experiences. As a Receptionist, you play a vital role in ensuring smooth guest arrivals and departures, while providing friendly, memorable service that enhances every visitor's stay.

Key Responsibilities

• Extend a warm and professional greeting to guests upon arrival, handling the check-in process by verifying information, allocating rooms, issuing keys, and offering welcome materials or assistance with bell service.
• Manage the check-out procedure efficiently by confirming charges, processing payments, issuing receipts, and accurately using the point-of-sale system.
• Possess thorough knowledge of hotel facilities, accommodation types, rates, current promotions, and local area details to effectively respond to guest questions.
• Encourage guests to utilize hotel amenities and services through persuasive upselling techniques to optimize revenue.
• Respond promptly and courteously to guest requests and concerns, ensuring issues are addressed with urgency and sensitivity, and handle communications and messages efficiently.

Qualifications and Core Values

To thrive at Hilton, team members need to embody our core values: a genuine passion for hospitality, integrity, leadership, teamwork, ownership, accountability, and a commitment to delivering excellent service at every moment.

About Hilton

Hilton is a globally recognized leader in hospitality, having welcomed over 3 billion guests worldwide. We pride ourselves not only on delivering outstanding guest experiences but also on cultivating a supportive and award-winning workplace culture, consistently recognized among the World’s Best Workplaces by Great Place to Work and Fortune.

Whether starting a career or seeking new opportunities, Hilton supports employees fully, fostering growth and development for a rewarding professional journey.

Additional Information

The job is full-time and based in Abu Dhabi, United Arab Emirates. This role falls under the administrative support function within a hospitality company.

Disclaimer: TALENTMATE is a recruitment platform facilitating connections between job seekers and employers. It advises candidates to independently verify employer credentials, avoid sharing sensitive personal or financial information, and report any suspicious activity via the appropriate channels.