Receptionist / Front Office Executive

Job Overview

We are seeking a Receptionist to join our team at Isha Agro Developers Private Limited, operating under the brand HerbalHills. The position is based at our clinic located near Andheri West Railway Station in Mumbai, Maharashtra.

Working Hours and Schedule

The workday starts at 9:30 AM and ends at 7:00 PM. The weekly day off is Monday.

Primary Responsibilities

• Warmly welcome and attend to clients as they arrive at the clinic.
• Provide information about Panchakarma therapies and other treatment services.
• Maintain a calm, professional, and empathetic approach to enhance client experience.
• Effectively schedule and organize client appointments using booking software or manual methods.
• Follow up with clients to remind and confirm their appointments.
• Handle incoming calls, emails, and walk-in inquiries with professionalism.
• Keep accurate and updated client records and daily activity reports.
• Manage billing and payment processes with precision and maintain detailed documentation.
• Coordinate with therapy staff to ensure smooth session flow.
• Ensure brochures, samples, and other client materials are available as needed.
• Inform clients about the range of herbal and Ayurvedic products offered by the clinic.
• Maintain records of product sales and monitor stock levels continually.
• Resolve client concerns or escalate issues to management when necessary.
• Support promotional activities related to special offers, events, and seasonal treatments.

Candidate Qualifications and Skills

• Educational Qualification: Graduate in any discipline.
• Experience required: 1-4 years in a similar position; fresh graduates with excellent communication abilities are also encouraged to apply.
• Proficiency in MS Office applications and fundamental knowledge of billing software.
• Strong verbal communication skills.
• Excellent organizational capabilities and ability to manage multiple tasks efficiently.

Additional Information

Preference will be given to candidates residing along the Western Line in Mumbai.