Receptionist - Front of House

About the Company

Truly Dental is a contemporary dental group with operations in Ireland, the UK, and the UAE. The Tullamore branch in Offaly offers advanced dental care in a patient-friendly setting.

Role Purpose

This position serves as the first point of contact for patients at Truly Tullamore. The role focuses on creating a welcoming experience, managing the flow of appointments, handling calls and inbox enquiries, and supporting the clinical team so they can deliver high-quality care.

Key Responsibilities

• Greet patients courteously, manage check-in and check-out, and provide clear, supportive information throughout their visit.
• Handle a multi-line telephone system and a busy inbox, balancing in-person requests with remote enquiries.
• Arrange, move, and confirm appointments while coordinating closely with clinical staff to keep diaries running efficiently.
• Prepare charts and patient paperwork for the dental team, and keep records accurate and up to date.
• Create billing statements, process payments, reconcile daily cash totals, and manage deposits or clerical handovers when needed.
• Use clinic software with training provided; the network works with the EXACT practice management system, and data protection procedures must be followed.
• Cover changeover periods and occasional weekend shifts as required, helping maintain service during the full opening schedule.
• Work in line with Truly’s hospitality standards and contribute to a positive, team-oriented atmosphere.

Education and Experience

Secondary education is required, and a vocational or administrative qualification is considered an advantage. Candidates should have 1-2 years of experience in a front-desk or reception position, ideally within dental or hospital settings, and should be comfortable in busy, customer-facing environments.

Skills and Knowledge

The ideal candidate will be confident with multi-line phone handling, appointment coordination, billing tasks, and cash reconciliation. Comfort with practice management systems is important, and exact system experience would be beneficial. Strong organisation, multitasking ability, attention to detail, excellent spoken and written English, discretion, and awareness of GDPR/data protection are all essential. The role also requires the ability to communicate empathetically with patients from varied backgrounds and to collaborate effectively with clinicians and senior specialists.

Core Strengths

This job calls for patient-focused service, calm decision-making under pressure, teamwork across functions, reliability, punctuality, accuracy in records and cash handling, and a willingness to learn new systems and processes.

What’s Offered

The role comes with attractive part-time terms and salary for the right person, with overtime paid where applicable. You’ll also have opportunities for career growth through admin support, training, and guidance within a fast-expanding dental network. The workplace is modern, upbeat, and supported by current software and processes, including training on EXACT for the successful candidate. The schedule offers variety and flexibility, with part-time hours and weekend work as part of the role.

Important Notes

This position is based at the Tullamore clinic in Offaly and requires full flexibility, including weekends. The shift pattern will rotate between early and late appointments to match clinic hours, and the final schedule will be agreed with the successful candidate. Although the listing mentions part-time employment, it also notes that the role is based on-site rather than remote.

About the Workplace

Truly Dental highlights its broader network scale through a flagship presence across Ireland, the UK, and the UAE. The organisation notes a major Dublin site with more than 30 treatment rooms, on-site laboratory support, digital radiography/CBCT for timely diagnostics, and extended opening hours from Monday to Sunday to improve patient access across city-centre and regional practices.