Receptionist Cum Telecaller

Job Summary

We are seeking a Receptionist Cum Telecaller to efficiently handle a variety of client management duties including email correspondence, phone communication, and general office tasks.

Key Duties and Responsibilities

• Review incoming client emails and forward them to the appropriate lawyer.
• Maintain detailed records of important dates such as deadlines, hearings, and pending tasks.
• Notify lawyers and senior staff about upcoming deadlines and urgent matters.
• Contact clients to inform them about the status of their cases or work.
• Schedule meetings and calls between clients and lawyers.
• Handle all incoming office calls and direct callers to the correct individuals.
• Follow up with clients regarding documents, information, payments, and outstanding tasks.
• Clarify basic fee structure and office procedures to clients.
• Collaborate closely with senior and junior lawyers as well as office personnel.
• Keep comprehensive logs of client interactions via calls, emails, meetings, and follow-ups.
• Continually follow up with clients and lawyers until all work is complete.
• Communicate with clients in a polite, responsible, and clear manner.

Required Skills and Qualifications

• Proficiency with Microsoft Word, Excel, Outlook, and general Office applications.
• Familiarity with email communication and WhatsApp.
• Comfortable with basic computer and internet usage.
• Basic understanding of English language with a willingness to learn new skills.