Receptionist and Telecaller

About FinnishLine

FinnishLine is a consulting and recruitment firm dedicated to facilitating educational and career advancement opportunities in the Nordic countries, starting with Finland. The company supports international students by linking them with prestigious higher education institutions that have branches or collaborations in South Asia. Their team offers tailored guidance to help learners explore options, understand processes, and secure admission to leading Nordic universities. FinnishLine also provides career counseling and practical support for a smooth transition and stay in these countries.

Role Overview

This full-time position based in Mohali district involves duties as a Receptionist and Telecaller. The individual will be responsible for greeting visitors, managing front desk functions, answering and routing incoming calls, and addressing basic queries regarding FinnishLine's services.

Additional duties include recording visitor details, scheduling and confirming meetings, liaising with internal departments to ensure effective follow-up, and carrying out outbound calls to prospects and partners. The role also involves maintaining call logs and supporting administrative activities such as managing mail, handling documentation, and organizing records.

Qualifications and Skills

• Excellent verbal communication and interpersonal skills with a polite and professional telephone demeanor.
• Strong customer service aptitude featuring patience, attentive listening, and effective problem-solving.
• Competence in administrative tasks including scheduling and record maintenance.
• Comfortable using office software and telecall technology, with a quick learning ability for new systems.
• Prior experience in reception, telecalling, or client-facing roles advantageous.
• Ability to work in-person in Mohali, maintain punctuality, and adhere to a full-time schedule.
• Proficiency in English plus at least one regional language; knowledge of additional languages desirable.
• Educational minimum of high school completion; additional training in business, communication, or related disciplines preferred.