Receptionist (1 Post – Kwekwe Campus)

About the Role

Midlands State University is seeking a qualified and experienced Receptionist for its Kwekwe Campus within the Marketing and Communications Department. The role is part-time and based on-site in Gweru, Midlands Province, Zimbabwe.

Qualifications and Experience

• You should have at least 5 O-Level subjects, with English Language included.
• A National Diploma or Higher National Diploma in Secretarial Studies is required.
• A minimum of 2 years’ experience in a comparable setting is needed.
• You must be computer-literate and comfortable using MS Word, MS Excel, and PowerPoint.

Key Duties

• Receive university visitors and provide prompt, fair, and courteous assistance in person, by phone, and by email.
• Use sound judgement to direct enquiries to the right staff members or help where possible when they are unavailable.
• Maintain a strong understanding of the university, the campus layout, internal structures, and current events.
• Apply working knowledge of university systems to guide and support students, visitors, and staff.
• Handle all incoming switchboard calls with professional telephone etiquette.
• Route and transfer incoming calls to the appropriate officers.
• Carry out routine administrative tasks such as typing, filing, faxing, and photocopying.

Skills and Personal Attributes

• Clear verbal and written communication
• Ability to build positive rapport with visitors and share information effectively
• Professional phone manner
• Basic computer skills
• Good planning and prioritisation ability
• Capacity to learn and retain a broad range of information
• Strong organisation, accuracy, and attention to detail
• Ability to follow internal procedures and relevant rules or legislation
• Experience with common office software such as email and MS Office
• Experience dealing with customers in person, in writing, via IT systems, and over the phone
• Ability to handle queries and problems effectively
• Interest in or awareness of higher education
• Strong interpersonal skills
• Ability to work under pressure with minimal supervision

Applications

Applicants are required to submit a cover letter, certified certificates, transcripts, copies of O-Level and A-Level results, national identification, and a curriculum vitae containing full details of names, place and date of birth, experience, current salary, date available, contact telephone numbers, and the names and email addresses of three referees. All documents should be compiled into a single merged PDF and sent to the Deputy Registrar – Human Resource.

Submission Instructions

The application should be emailed to vacancies@staff.msu.ac.zw. Candidates must include the post title in the subject line. Any application that does not follow the stated instructions will be disqualified. The closing date is 03 July 2026. Only shortlisted candidates will be contacted.

Equal Opportunity

Midlands State University is an equal opportunities employer. In support of gender parity, female candidates are encouraged to apply.