Reception Agent - Exclusively for Saudi Nationals

Company Overview

Become a part of Accor, a leading force in responsible hospitality with over 45 brands encompassing 5,600 hotels, 10,000 restaurants, and lifestyle destinations worldwide in 110 countries. Each brand retains a unique identity where you can truly express yourself, united by the shared goal of innovation and challenging norms. As a Heartist at Accor, you'll experience hospitality as a heartfelt profession.

At Sofitel Shahd Al Madinah, adjacent to the sacred Al Masjid Al Nabawi, our 5-star hotel merges local tradition with refined French hospitality, offering guests an exceptional spiritual luxury experience.

This role offers you a nurturing environment where you can grow, explore other professions, and pursue career opportunities locally or globally in hospitality. Enjoy exclusive industry benefits and valued recognition for your dedication.

Job Responsibilities

• Provide consistently courteous, professional, and engaging interactions with guests.
• Manage guest check-in, check-out, and account settlements, ensuring adherence to service standards.
• Record all guest requests, complaints, or issues promptly and escalate to relevant departments for resolution, following up to guarantee guest satisfaction.
• Inform and assist guests regarding hotel facilities with helpful and accurate information.
• Respond attentively to all guests approaching the reception desk.
• Promote room brands to encourage upgraded bookings and increase revenue.
• Comply with all hotel and department policies, procedures, service protocols, and safety guidelines.
• Perform additional duties as assigned by management.

Candidate Profile and Qualifications

• Curious, sociable, flexible, and able to maintain composure with strong attention to detail.
• Fluent communication skills in English and at least one additional language; proficiency in Dutch is highly valued.
• Minimum MBO level education or equivalent in work and thinking capabilities.
• At least one year of experience in a comparable reception or hospitality role.
• Adaptable to irregular working hours and scheduling demands.
• Demonstrates strong teamwork skills while capable of independent work.
• Possesses a strong sense of accountability and responsibility.
• Experience with OPERA property management software is an advantage.

Additional Information

This opportunity is exclusive to Saudi nationals. You will be part of a working environment that values passionate commitment to delivering meaningful and memorable experiences for guests, colleagues, and the environment.