Job description

About the Company

This role is with T2 Group, a consulting and workforce solutions organization focused on healthcare IT, revenue cycle, and patient access. The company supports health systems and other healthcare organizations across the country with solutions designed to improve efficiency and patient outcomes. T2 Group emphasizes flexibility, teamwork, accountability, and career growth.

Role Overview

We are looking for full-time Radiology Patient Scheduling Representatives to support a major healthcare client. This position is centered on arranging diagnostic imaging appointments and creating a professional, reassuring experience for patients who need timely access to care. The work is performed from home and involves handling scheduling for services such as MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and related radiology procedures.

Key Responsibilities

Arrange radiology and diagnostic imaging appointments according to physician orders and department guidelines.
Check imaging requests for completeness and correctness before confirming appointments.
Collect and confirm patient demographics, insurance details, and registration data.
Handle incoming calls from patients, physician offices, and healthcare providers about imaging visits.
Explain preparation steps, required documents, arrival instructions, and what patients should expect during the procedure.
Coordinate dates and times based on modality availability, provider requirements, and patient needs.
Confirm insurance details and authorization requirements when applicable.
Record scheduling actions and patient conversations accurately in the appropriate systems.
Follow HIPAA, HITECH, and company confidentiality rules at all times.
Deliver courteous, empathetic, patient-focused support throughout every interaction.
Work toward productivity, quality, and customer service targets in a busy call center setting.
Be available for shifts between 8:00 AM and 7:00 PM EST as required.

Requirements

High school diploma or GED is required; an associate’s or bachelor’s degree is preferred.
Prior experience with Epic EMR/EHR is required.
Ability to use Epic scheduling, registration, and patient access workflows effectively.
Experience reviewing orders, patient details, insurance information, and appointment data in Epic.
1 to 3 years of experience in healthcare scheduling, patient access, call centers, medical offices, or customer service is preferred.
Radiology scheduling experience is strongly preferred.
Familiarity with medical terminology and diagnostic imaging procedures is preferred.
Strong accuracy and attention to detail.
Clear verbal, written, and interpersonal communication skills.
Ability to protect confidential and sensitive patient information.
Comfort using multiple software tools and electronic medical record systems.
Proficiency in Microsoft Office tools including Outlook, Word, and Excel.
Ability to work independently in a remote environment.
Flexibility and adaptability in a fast-moving healthcare setting.
Dependable work ethic and a strong commitment to patient service.
Must pass a background check and a Medicare fraud check before employment.

Perks and Benefits

Opportunity to build experience in healthcare and radiology scheduling.
Potential for ongoing employment depending on client needs and performance.
Training and professional development support.
Work-from-home setup.
Supportive team environment and leadership.
Work that directly supports patient access to care.
Benefits and 401(k) available for eligible employees.
Company-provided equipment.

Work Schedule and Environment

This is a full-time W-2 remote position. Standard schedules are assigned after training and run Monday through Friday between 7:00 AM and 7:00 PM EST. Training is scheduled from 8:00 AM EST to 4:30 PM EST. A high-speed, reliable internet connection is required, and employees must maintain a professional, distraction-free home office.

Compensation

Pay is $18 per hour.

Radiology Patient Scheduling Representative