Quality Specialist

Role Overview

This position focuses on supporting EMS quality, accreditation readiness, documentation standards, patient safety, and compliance across a large healthcare environment in Jeddah, Saudi Arabia. The role works closely with EMS leadership and quality/risk stakeholders to strengthen processes, monitor performance, and drive continuous improvement.

Quality and Accreditation

• Update, review, and harmonize EMS policies and procedures to stay aligned with international accreditation expectations such as JCIA, ACHS, and ABBA’s.
• Carry out gap assessments against accreditation requirements and translate findings into practical compliance action plans.
• Support survey preparedness by organizing documentation, preparing staff, and gathering supporting evidence.
• Stay current on accreditation frameworks and regulatory obligations relevant to EMS operations.

Policy and Procedure Development

• Work with EMS leadership to prepare, revise, and roll out policies, procedures, and clinical guidelines.
• Ensure all documents follow a consistent standard, are properly formatted, version-controlled, and easy for staff to access.
• Deliver orientation and training to employees when policies are updated or newly introduced.

Monitoring, Audits, and Compliance

• Review documentation quality in the EMR and ensure records meet the clinical documentation policy across the Fakeeh Health Care facility.
• Conduct routine quality audits covering EMS operations, clinical documentation, and patient safety practices.
• Monitor quality and safety KPIs, identify deviations, and collaborate with relevant departments on corrective and preventive actions.
• Produce monthly audit summaries, interpret trends and inconsistencies, and address opportunities for improvement against internal standards and external requirements.
• Share audit and quality findings with Quality Risk Management, the Chief Medical Officer, and other leadership stakeholders, along with practical recommendations.

Committee and Data Responsibilities

• Participate actively in selected committees as required.
• Support the validation of new KPIs and help collect manually tracked KPI data from assigned users.
• Collect, organize, and analyze quality information for dashboards, leadership updates, and decision-making.
• Prepare and submit recurring quality and compliance reports to the Quality Manager and senior leaders.
• Assist with research and benchmarking efforts related to EMS quality improvement.

Privacy, Risk, and Patient Safety

• Monitor the privacy and confidentiality of patient records and information throughout the organization.
• Track incident reports, near misses, and adverse events, ensuring follow-up and timely reporting in the OVR system.
• Support root cause analysis and propose improvements that reduce the chance of repeat issues.
• Encourage a strong safety culture through education and engagement with EMS staff.

Training and Development

• Contribute to educational activities focused on audit methods, quality standards, and regulatory compliance.
• Conduct workshops on documentation accuracy, patient safety, and using patient feedback to improve services.
• Help maintain continuous staff development so the team stays updated on healthcare quality management and audit practices.

Requirements

• Strong commitment to service quality and organizational standards.
• Ability to remain effective and composed in high-pressure situations.
• Accountable, proactive, and able to take initiative in resolving problems.
• Works well with others and contributes to shared goals.
• Flexible and able to adapt smoothly to change.
• Focus on delivering excellent service and improving patient satisfaction.
• Clear understanding of the role and its impact on the wider organization.
• Knowledge of improvement methods and operational processes.
• Experience with data collection, validation, and analysis.
• Ability to identify and manage risk effectively.
• Minimum of 3 years of experience in healthcare, including at least 2 years in a Quality Risk Management department within a large healthcare facility.
• Bachelor’s degree in a healthcare field is preferred.
• Emergency Medical Services degree and CPHQ certification or higher are preferred.
• Excellent spoken and written English and Arabic.

Additional Information

This is a full-time, onsite opportunity based in Jeddah, Makkah, Saudi Arabia. The source did not specify salary, perks, number of openings, or start date.