Quality Expert Reviewer - Polish Speaker

Overview

Join Teleperformance in Dublin City Centre as a Quality Expert Reviewer with Polish language skills. This role focuses on supporting quality assurance across a variety of client-managed workflows, particularly in content moderation and risk operations, within a dynamic onsite environment.

Job Details

• Location: Office-based in Dublin City Centre with no remote work option
• Employment type: Full-time, permanent contract
• Salary: €37333 per year
• Working hours: 40 hours per week with flexible shifts between 08:00 and 19:00, Monday to Sunday
• Training: Four weeks of onsite training in Dublin
• Start dates: Multiple start dates available
• Mandatory background checks including Right to Work verification, criminal record, credit, and other relevant screenings
• No vacation or time off allowed in the first eight weeks to ensure complete training

Primary Responsibilities

As a Quality Expert Reviewer, you will:

• Oversee the quality review of diverse client workflows, including content moderation and escalation processes
• Moderate content related to violence, self-harm, theft, fraud, impersonation, hate speech, phishing, child exploitation, nudity, and sexual solicitation
• Conduct ID reviews and verify authenticity/access workflows
• Support specialized operations teams in evaluating viral content (HERO) and dangerous organizations (DOI)
• Apply culturally aware, region-specific knowledge to ensure nuanced policy implementation based on client abuse standards

Desired Attributes and Values

• Commitment to excellence and continuous process improvement
• Strong collaboration skills and team-oriented mindset
• Effective verbal and written communication abilities
• High emotional intelligence including empathy and kindness
• Open-mindedness toward new ideas and diverse perspectives
• Logical critical thinking for decision-making
• Forward-thinking, solution-oriented, and self-driven entrepreneurial attitude

Benefits and Additional Information

• Healthcare insurance coverage
• Death in service benefit
• Twenty days of annual leave plus ten public holidays
• 4% pension contribution
• Non-contractual bonuses applicable for specific roles

Eligibility and Conditions

Applicants must already possess a valid work authorization for Ireland that will remain valid for the duration of their employment. Employment permit sponsorship is not offered for this position. Candidates must achieve certain minimum language proficiency scores to proceed in the selection process.

Security Notice

Beware of job scams. Official communications will only come via authorized Teleperformance contact channels. Disregard suspicious messages and report them to the employer.