Public Safety Engagement

About Aurelian

Aurelian develops AI-powered systems that help 911 centers do more with fewer resources, allowing telecommunicators to stay focused on critical emergencies while communities get faster support.

AVA is a conversational AI agent that manages non-emergency calls by answering, routing, triaging, and resolving them without human involvement. It takes over routine issues such as noise complaints, lost pets, and parking questions, which reduces hold times and frees call-takers to concentrate on urgent incidents.

CORA is an in-call assistant built for emergency telecommunicators. It appears on screen with live SOP checklists, timely reminders, and context-aware guidance as a call progresses, helping dispatchers stay steady and consistent when every second matters. If AVA identifies an emergency during a call, it transfers the caller to a telecommunicator and passes along caller details, location, incident type, and important statements directly into CORA so the call-taker can continue without starting over.

The company is addressing a serious public safety challenge. Emergency communications centers are, on average, 30% understaffed across the country. Those shortages create burnout and turnover, which worsens the staffing gap. At the same time, 60% to 80% of incoming calls are not emergencies. Aurelian tackles both problems by lowering unnecessary call volume with AVA and making emergency calls easier to manage with CORA.

Aurelian is already live in centers nationwide, processing thousands of non-emergency calls every day. The company is backed by New Enterprise Associates and Y Combinator and is scaling quickly with a mission to improve public safety infrastructure across the United States.

Role Overview

In this Public Safety Engagement position, you act as the technical expert throughout the sales process for AVA and CORA. Working alongside account executives, you strengthen demonstrations, build credibility with 911 Directors and IT stakeholders, and help translate technical capabilities into clear operational benefits for emergency communications centers.

Key Responsibilities

• Lead customized demos of AVA and CORA for PSAP leadership, IT teams, and dispatch personnel, adjusting the depth and style of the presentation to suit the audience.
• Conduct technical discovery for each opportunity, covering the CAD environment, NG9-1-1 readiness, telephony and SIP configuration, call volume, and staffing setup, then convert those findings into a solution and ROI narrative.
• Serve as the technical advisor during the deal cycle by answering complex questions, representing subject-matter expertise, and building the trust needed to advance opportunities.
• Travel as much as 60% to 80% to join reps for demos and meetings, while also delivering strong virtual demos when working remotely.
• Represent the company at public safety conferences, webinars, industry events, and working groups to strengthen credibility and broaden market reach.

What We're Looking For

You should bring more than technical knowledge; you need genuine familiarity with public safety operations and an ability to communicate clearly with people who work in a PSAP every day. Deep experience is not the only path into this role. The company values relevant grounding, curiosity, and the ability to make technical ideas understandable to different audiences.

There are two possible entry paths: either about 2 to 3+ years of experience as a Sales Engineer in the 911 or public safety space with prior public safety exposure, or a strong background in a dispatch center and readiness to move into a technical, customer-facing role.

Requirements

• Working knowledge of dispatch operations, related workflows, and the language used in public safety environments.
• Direct experience in 911 or PSAP operations rather than adjacent government technology.
• Technical familiarity with the PSAP technology stack, including CAD, NG9-1-1, telephony/SIP, integrations, and security or CJIS concepts, or the ability to learn these quickly.
• Ability to connect discovery findings to business value, ROI, capacity, and operational outcomes instead of focusing only on features.
• Strong executive presence and composure in front of both operational teams and senior stakeholders.
• Curiosity, coachability, and a collaborative approach to working within a team-selling motion.
• Comfort with significant travel, including frequent time on customer and prospect sites.

Additional Information

Applicants are encouraged to apply even if they do not meet every listed qualification. The company values candidates from varied backgrounds and is open to connecting with strong potential.

This role is part of a company building mission-critical technology for public safety. Candidates should be motivated by work that has a direct impact on communities across the country.

Benefits for Full-Time Roles

• Comprehensive medical, dental, vision, and life insurance
• 401(k) retirement plan
• Unlimited paid time off
• Company-wide offsites
• Equipment stipend
• Relocation support
• Daily lunch delivery provided by the company
• Seattle office
• Startup equity

Compensation

The salary range for this position is $115,000 to $130,000 per year.