Provider Success & Operations Specialist - B2B Healthcare

About Innovate Wellness

Innovate Wellness partners with established healthcare and wellness practices to introduce prescription peptide programs seamlessly, without requiring them to build clinical and business infrastructures internally. The company offers providers physician prescribing capabilities, pharmacy-led education, implementation strategies, white-labeled resources, and continuous operational support to confidently integrate peptide therapies into their practices.

Position Overview

This remote, part-time independent contractor role (1099) requires approximately 10-15 hours weekly at the start, with competitive hourly pay depending on experience. The position focuses on supporting healthcare providers through implementation, ongoing assistance, and operational management. It offers growth potential alongside the company's expansion, including increased hours and responsibilities. Innovate Wellness seeks proactive candidates who enjoy learning, taking ownership, and contributing to provider success in a dynamic environment.

Primary Responsibilities

• Address routine provider email inquiries and assist with navigating dashboards, resources, and training content.
• Escalate clinical or business issues as appropriate and facilitate weekly provider training and coaching calls consistently.
• Monitor frequently asked questions to enhance documentation and upkeep comprehensive knowledge bases and SOPs.
• Support hosting implementation office hours and provider success programs as experience grows.
• Maintain provider records and documentation, streamline internal workflows, and identify process improvements.
• Process peptide intake forms and payments accurately and support company operational projects.
• Create and manage Kartra email sequences, campaigns, and automations; replicate and customize provider campaigns with branding.
• Manage email templates, landing pages, forms, workflows, and troubleshoot automations prior to launch.
• Ensure implementation systems stay organized and updated; assist in onboarding new providers and maintain quality assurance checklists for launches.

Preferred Qualifications and Skills

• Experience in healthcare settings, preferably supporting providers or practice operations.
• Strong organization, attention to detail, and problem-solving capability.
• Quick adaptability with new software and professional communication skills.
• Ability to work independently, demonstrate initiative, and improve operational systems.
• Comfortable using technology and AI tools daily.
• Preferably familiar with functional, integrative, or wellness-oriented healthcare models, including lifestyle, nutrition, and peptide therapy.
• Experience with Kartra or similar CRM/marketing automation platforms (e.g., GoHighLevel, ActiveCampaign, Mailchimp) is highly desirable.

Software Tools Commonly Used

• Kartra
• Google Workspace
• Airtable
• Lovable
• AI tools including ChatGPT

Ideal Candidate Profile

• Seeks flexible, remote work arrangement.
• Enjoys supporting healthcare professionals and clients.
• Prefers engaging, varied tasks and process improvements over repetitive work.
• Wants career growth within a scaling wellness organization.

Additional Information

This is an opportunity to collaborate with the founder in a growing company at a pivotal stage, contributing meaningfully to systems facilitating healthcare providers nationwide. Applicants should email a resume, a brief motivation statement, healthcare/wellness background summary, CRM/automation experience details, availability including time zone, and desired hourly pay rate to the company email.