Property Consultant - Direct Team Telesales

About the Role

The Property Consultant is entrusted with handling and converting leads assigned by the Sales Manager or Team Leader via the CRM platform. This role demands proactive engagement with potential clients, understanding their needs, and showcasing Tiger Properties' residential and commercial projects to secure sales. Regular follow ups, seamless communication, and achieving sales targets while ensuring customer satisfaction are vital responsibilities.

Key Duties and Responsibilities

• Reach out daily to company-generated leads distributed through the CRM system by the Sales Manager or Team Leader.
• Respond promptly to client inquiries and ensure consistent follow-up on all allocated leads.
• Assess client requirements, budgets, and investment plans to recommend appropriate real estate offerings.
• Effectively present and promote the full range of Tiger Properties’ projects.
• Arrange and conduct presentations, property viewings, and meetings with prospective buyers.
• Establish and nurture strong relationships with potential clients through continuous communication.
• Lead negotiation discussions and assist clients throughout the booking, reservation, and sales closure process.
• Maintain accurate and timely updates of all customer interactions, follow-ups, and sales progress within the CRM system.
• Consistently achieve set sales KPIs, including call rates, appointments, site visits, and successful sales conversions.
• Keep up to date with all Tiger Properties’ pricing, payment options, promotions, and project availability.
• Collaborate with internal teams such as Sales Administration, CRM, and Finance to ensure smooth transaction handling.
• Stay current on relevant market trends, competitive activities, and industry changes.
• Provide excellent customer service throughout all phases of the sales process.

Qualifications and Competencies

• A Bachelor's degree in Business Administration, Marketing, or a related discipline.
• Between one and three years of experience in real estate sales, property consultancy, or direct sales, preferably within the UAE market.
• Strong skills in communication, negotiation, and closing deals.
• Proficient in CRM systems for lead and sales management.
• Ability to perform under pressure and consistently meet sales targets.
• Fluency in English; knowledge of Arabic or additional languages is advantageous.

Core Skills

• Real estate sales expertise
• Lead and client management
• Customer relationship management (CRM)
• Negotiation and deal closure
• Verbal and presentation skills
• Relationship building and maintenance
• Effective time management
• Target-driven approach
• Problem-solving capabilities
• Collaboration and teamwork

Performance Metrics (KPIs)

• Daily outreach rate for assigned CRM leads.
• Timely follow-up and response adherence.
• Quantity of qualified leads generated.
• Number of client meetings and site visits arranged.
• Conversion rate from booking to sales completion.
• Achievement of monthly sales goals.
• Accuracy and timeliness of CRM data entries.
• Overall client satisfaction levels.