- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About SteelSeries and the Role
SteelSeries has been a key player in the gaming and esports industry since 2001, offering hardware and software products that help gamers enhance their performance. Our esports community has achieved significant success using SteelSeries gear, and we continue to innovate for gamers of all levels. While many of our team members are gamers, prior gaming experience is not mandatory. Our office is based in Singapore.
Role Overview
We seek a proactive Project/Product Manager to join our Software and Services division, focusing on developing exceptional software products and services for gamers. This role emphasizes collective product ownership and collaboration across cross-functional teams including engineering, design, and product management. You'll operate in an international, fast-paced environment, balancing customer needs, business goals, and development constraints.
Key Responsibilities
- Develop a strong understanding of our Nahimic product portfolio, customer ecosystem, and operational workflows within the first month.
- Engage closely with internal stakeholders, including engineering, QA, and product teams, to align and execute roadmap priorities and customer commitments.
- Coordinate day-to-day project activities, focusing on roadmap delivery and customer-related issues such as support and bug fixes.
- Maintain clear oversight of milestones, risks, dependencies, and expectations, ensuring communication and alignment between customers and internal teams.
- Lead product and project management efforts for our largest customer accounts, driving successful roadmap execution and enhancing delivery predictability and customer satisfaction.
- Continuously improve operational efficiency, response to support needs, and overall customer experience.
Required Qualifications and Skills
- Over five years' experience in product, project, or program management within software product environments.
- Background working with B2B software products, especially in customer-specific delivery contexts.
- Strong expertise in project management practices including planning, prioritizing, risk mitigation, and stakeholder engagement.
- Proficiency with software development methodologies such as Agile and a solid understanding of the software lifecycle.
- Demonstrated ability to drive cross-functional collaboration among product, engineering, QA, and commercial teams.
- Excellent customer communication and relationship management capabilities.
- Experience managing support processes, issue resolution, and bug-fix coordination.
- Capacity to translate business and customer requirements into actionable and prioritized plans.
- Fluent communication skills in both Mandarin and English.
- Capability to work autonomously while maintaining synergy with global teams.
- Technical knowledge or familiarity with PC software, audio software, or OEM settings is advantageous.
Development Timeline
- Within one month: Gain product, customer, and process knowledge along with building key relationships.
- Within three months: Assume responsibility for coordinating roadmap delivery and customer commitments, while acting as a liaison between customers and internal teams.
- Within nine months: Independently manage major customer projects and delivery, expanding influence and leadership within the product roadmap execution.
Work Environment and Benefits
Join a diverse, international team passionate about gaming and technology. Contribute directly to a top-tier audio software product in the gaming laptop sector while enjoying a collaborative workplace culture.