Project Manager - Professional Services (Trenton, NJ Area)

About SimpliGov

SimpliGov is a platform designed for government forms and workflow automation, enabling agencies to eliminate paper processes, accelerate operations, and enhance constituent service. The platform supports all government workflow needs including filling, payment, routing, automation, signing, and data population, combining modern technology with user-friendly, no-code tools and dedicated customer support. Currently, SimpliGov serves over 100 agencies and is expanding rapidly.

Role Overview

The Project Manager position is a critical role focused on leading successful SaaS solution implementations for government clients. This role requires balancing technology, operational insight, and public sector delivery to ensure projects are on schedule, within defined scope, and aligned with customer and company objectives. The position is fully remote with a requirement that candidates reside in or near Trenton, NJ (within one hour commute) due to expected in-person visits.

Key Responsibilities

• Oversee multiple client projects concurrently, managing all phases of SaaS implementations.
• Serve as the primary liaison to clients, managing expectations, and fostering stakeholder alignment and decision-making.
• Identify project risks proactively, address objections, and manage project scope, budget, timelines, and priorities effectively.
• Maintain detailed project plans and ensure timely communication of status, risks, and trade-offs.
• Implement project management methodologies such as Agile, Waterfall, or Hybrid approaches.
• Facilitate coordination of cross-functional teams to guarantee quality and responsiveness.
• Support standards, reporting, and governance within the Project Management Office (PMO).

Process Improvement and Cross-Departmental Initiatives

• Identify inefficiencies and opportunities within professional services processes and workflows.
• Lead development and implementation of refined internal processes, templates, and standards.
• Drive cross-department initiatives to enhance the scalability and effectiveness of professional services.
• Collaborate internally with Sales, Product, Support, and Engineering teams to improve the overall customer experience.

Required Qualifications

• Minimum of 4 years’ experience managing SaaS or implementation projects.
• Residency within an hour’s commute of Trenton, NJ, with willingness and ability to travel up to twice weekly to state agencies and occasionally to customer sites, industry events, and company meetings.
• Experience managing multiple client engagements simultaneously.
• Excellent organizational, communication, and stakeholder management abilities.
• Proficiency with project management software such as Microsoft Project, Accelo, Jira, or similar tools.
• High attention to detail and strong emotional intelligence.
• Proven skills in risk identification and mitigation within projects.
• Experience working with government clients or knowledge of government operations is highly advantageous.

Additional Information

SimpliGov promotes diversity and inclusion across its workforce. It participates in the federal E-Verify program to confirm work eligibility for all new hires in compliance with government regulations.