Project Manager - Club Programs

About PetSafe Brands

PetSafe Brands, previously known as Radio Systems Corporation, is based in Knoxville, Tennessee. The city is known by names such as the Marble City and Scruffy City, and the area offers a mix of history, outdoor recreation, local breweries, and a lively downtown community. The company sits within a broad pet-products portfolio that includes PetSafe, SportDOG, Invisible Fence, Kurgo, and Premier Pet. Its purpose is to help pet parents enjoy more freedom by keeping pets happy, healthy, and safe.

The organization describes its culture as energetic, resilient, adaptable, and collaborative, with a focus on community, performance, and inclusion.

Role Summary

This position is responsible for coordinating and managing Costco-specific programs, including item setup, roadshows, and pallet-related initiatives. The role acts as the central connector between Sales, Operations, Marketing, Supply Chain, and other partners to help deliver key retail programs successfully.

The Project Manager will create and maintain cross-functional timelines, keep teams accountable, and oversee execution across order management, logistics, demand planning, creative services, and product teams. Strong Costco channel knowledge is important because the work involves specialized packaging, pallet configuration, logistics, and compliance requirements that can have significant operational and financial impact if not handled correctly.

Key Responsibilities

Primary duties include managing Costco roadshow programs from planning through execution, coordinating new product launches and item setup, and keeping cross-functional teams aligned on deadlines, deliverables, and approvals. The role also requires active risk management, regular communication with stakeholders, and ongoing process improvement for the Costco business.

Roadshow Management

• Own the full coordination cycle for Costco roadshow programs, from early planning through final execution, while managing timelines and dependencies across teams.
• Plan packaging demand so inventory is ready before roadshow periods begin.
• Organize rework efforts by arranging vendors, tracking schedules, and monitoring quality.
• Handle inbound and outbound transportation for roadshow stock, including carrier coordination and tracking associated costs.
• Oversee post-roadshow returns to reduce waste and improve recovery value.

New Product Launches

• Lead the Costco item setup workflow, making sure all required information, supporting documents, and approvals are completed accurately and on schedule.
• Prepare and submit item specifications and visual renderings in line with Costco vendor requirements.
• Manage pallet setup requirements and renderings, working with Logistics and Operations to confirm compliance.
• Develop detailed launch schedules, spot risks early, and help resolve issues across functions.
• Coordinate Value-Added Services timelines and deliverables so internal teams and third-party partners stay aligned.
• Assist with new product development projects when needed.

Cross-Functional Coordination and Execution

• Serve as the main internal contact for Costco-related operational programs and work closely with the Costco sales team.
• Create and maintain project trackers, status dashboards, and milestone calendars for leadership and stakeholders.
• Run recurring cross-functional meetings to keep ownership clear and progress on track.
• Escalate risks early and recommend solutions before issues disrupt timelines or retail execution, including escalation to cross-functional leaders with urgency.
• Look for process improvements that increase efficiency, accuracy, and scalability within the Costco business.

Qualifications

The ideal candidate has experience in project management, sales operations, or supply chain work, with direct exposure to Costco as a retail partner. They should understand Costco’s vendor expectations, including packaging standards, pallet requirements, compliance rules, and warehouse logistics.

Strong candidates will be highly organized, detail-oriented, comfortable managing multiple workstreams and tight deadlines, and proactive in communication. They should also be skilled with project management platforms and Microsoft Office tools, and able to influence others and drive accountability without formal authority.

Reporting Structure

This role reports to the PMO Director and collaborates with internal departments, business partners, and other stakeholders. The source also notes that direct reports or dotted-line reporting relationships may be part of the position structure.

Benefits

PetSafe Brands offers a team-oriented and collaborative workplace where employees are encouraged to take risks, learn, and grow. Benefits include medical, dental, vision, and a 401(k) match, along with a wellness program, an onsite health clinic, and a workout facility. Employees are also encouraged to bring their dogs to work.

Equal Opportunity

The company states that it is committed to equal employment opportunity and a workplace free from discrimination and harassment. It emphasizes hiring based on capability and performance and values diversity across race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, and physical ability. The company also notes an ongoing commitment to building a more inclusive workplace and learning further along the way.