Project Assistant

Role Overview

This position supports day-to-day project and order handling for a client-facing service environment in Berlin. The role focuses on processing orders and offers from the start through completion, keeping project information transparent, and coordinating follow-up actions to resolve issues efficiently.

Key Responsibilities

• Handle customer orders and quotations end to end, from intake through final completion.
• Build and maintain a clear reporting structure that provides visibility into active projects and services.
• Monitor customer orders and subcontractor services, including scheduling and quality checks.
• Review, sort, and prioritize incoming messages from the customer’s fault reporting portal.
• Coordinate the required steps to ensure issues are resolved quickly.
• Maintain complete and accurate order documentation in the customer system so processes remain traceable.

Requirements

• Completed commercial training, ideally with a focus on service or administration.
• First experience in a similar role is an advantage, especially in service, order processing, or administration.
• Confident use of Microsoft 365, particularly Outlook, Excel, and Word.
• Ability to work independently with a structured, target-driven, and proactive approach.
• Strong personal accountability and ownership of assigned tasks.
• German language skills at a fluent level in both speaking and writing.

What’s Offered

• A secure, long-term role with meaningful responsibilities in a professional environment that values diversity and equal opportunity.
• Permanent employment contract.
• 30 days of annual leave, plus time off on Christmas Day and New Year’s Day.
• Option to work remotely on a mobile basis.
• Employer-supported training and development opportunities for personal and professional growth.

Additional Information

This role is based in Berlin, Germany, and is a full-time onsite position. It is being handled on behalf of a partner company.