Program Manager, Healthcare Services

Role overview

This position is for an experienced Program Manager to shape, launch, and improve healthcare service programs in a highly regulated environment. The role focuses on driving operational excellence, strengthening program quality, and coordinating work across teams to support cost-effective, high-quality care.

The role is based in California, with possible work locations including San Jose, Sacramento, San Francisco, Los Angeles, and San Diego.

Key responsibilities

• Plan and manage healthcare programs and related projects from early-stage concept through rollout, working closely with cross-functional teams.
• Share program objectives, progress updates, and outcomes with stakeholders to keep work aligned with internal standards and operating procedures.
• Act as a subject matter expert to shape program direction and ensure execution supports critical healthcare service needs.
• Work with internal partners to turn business needs into practical operational and functional solutions.
• Lead process enhancement efforts and contribute to change management activities across the organization.
• Coordinate and monitor external vendors when required.
• Perform quality reviews and audits to assess service delivery and uncover improvement opportunities.
• Support initiatives that raise program quality and strengthen team performance.
• Prepare and maintain core program documentation such as BRDs, test plans, RTMs, and training materials.

Candidate profile

The ideal candidate brings substantial experience in healthcare operations, including exposure to clinical environments and service delivery. A strong grasp of compliance requirements, solid analytical ability, and the confidence to handle several priorities at once are essential. Success in this role also depends on effective communication, strong coordination with stakeholders, and comfort using Microsoft Office and other digital tools.

Preferred background

• Experience in healthcare, with at least 5 years in the field and exposure to clinical operations.
• At least 3 years working in care management, utilization management, care transitions, or behavioral health.
• Clinical experience or direct familiarity with healthcare service delivery settings.
• Working knowledge of regulatory frameworks and compliance expectations.
• Strong analytical, troubleshooting, planning, and organizational capability.
• Ability to manage competing deadlines in a fast-paced setting.
• Excellent communication and stakeholder coordination skills.
• Proficiency with Microsoft Office and digital systems.

Preferred qualifications

• Credentials in healthcare management, quality, or case management.
• Previous experience leading teams or managing programs.
• Background supporting government-sponsored healthcare populations.
• Exposure to integrated care or population health initiatives.
• Strong project management skills and a sharp eye for detail.

Why this role stands out

• Chance to guide programs that make a meaningful difference in healthcare delivery.
• Opportunity to work across teams on strategic, high-impact initiatives.
• Visible role with influence over service quality and program outcomes.

Additional information

This is a full-time position. The opportunity is based in California, United States.