Product Success Associate

About Jigsaw

Jigsaw aims to revolutionize professional services and financial institutions by empowering them to organize, visualize, and utilize their data effectively—akin to Figma or Canva but tailored for the finance sector. Serving prominent consultancies, financial organizations, and law firms, Jigsaw is led by experienced entrepreneurs Stephen and Travis, who previously founded a highly successful firm now recognized globally.

Currently, Jigsaw is experiencing remarkable growth as a top-tier Series A SaaS company, catering to thousands of users across nearly 200 businesses worldwide. The company fosters a culture of creativity, enthusiasm, and humor rather than rigid corporate routines, encouraging high ownership and initiative among employees.

Role Overview

As a Product Success Associate based in New York, you will act as the primary point of contact for users, dedicating about 80% of your time supporting clients and 20% collaborating with internal teams. Your main responsibility will be to assist clients primarily from legal, accountancy, consulting, and financial industries in maximizing their benefits from the platform while relaying valuable feedback to influence product improvements. Over the first year, you will develop into an autonomous, technically adept professional capable of addressing a wide array of support challenges.

Note: This is a hybrid position requiring presence in the office three days each week.

Key Responsibilities

• Manage a high number of rapid customer communications by responding to questions, troubleshooting, and resolving user issues promptly and with empathy.
• Participate in product development initiatives by sharing customer insights, assisting with feature introductions, and identifying recurring needs.
• Serve as a critical link between Product and Business Development teams to align platform evolution with customer requirements.
• Contribute to maintaining Jigsaw's reputation for excellent customer support that drives satisfaction and loyalty.

Qualifications and Skills

• Excellent communication skills, able to deliver clear, empathetic interactions for clients and colleagues alike.
• Strong problem-solving ability with analytical skills to detect and address underlying causes of issues.
• Technical curiosity and comfort with tools such as Azure, SQL, web development utilities, Terminal, and CMD—coding skills are not mandatory but would be advantageous.
• Organized and methodical, capable of managing multiple tasks efficiently in a dynamic environment under pressure.
• A service-oriented mindset focused on anticipating and fulfilling user needs to create outstanding client experiences.
• Eagerness to grow professionally by facing new challenges and contributing to a scaling company.

Who Should Apply

This opportunity suits individuals keen on working in a fast-moving atmosphere who enjoy complex problem-solving and collaboration across teams. It provides exposure to both frontline customer interactions and technical product development, forming an excellent foundation for career advancement.

Compensation

The position offers a salary around $67,000 annually.