Job description

About the Company

Founded in 2016 and headquartered in Ireland, ID-Pal is a rapidly expanding B2B identity verification provider with additional offices in London, New York, and Lisbon. The company offers advanced AI-driven KYC and KYB solutions helping clients worldwide meet regulatory requirements and combat fraud efficiently.

About the Role

Reporting to the Head of Product, the Product Specialist supports product-related decisions through data analysis, market insight, commercial evaluations, and managing key technology partnerships. This role collaborates with cross-functional teams to enhance the customer experience across web, mobile, and backend platforms.

Key Responsibilities

Assess new product opportunities, feature requests, and strategic projects by evaluating customer impact, commercial viability, operational requirements, and technical feasibility.
Prepare business cases and cost-benefit analyses to aid prioritization and strategic decisions.
Analyze product usage, customer behaviors, and performance data to detect trends and improvement areas.
Create and maintain dashboards, metrics, and reports that enable data-driven product decisions.
Conduct market and competitor research while tracking industry, regulatory, and technological trends to highlight risks and opportunities.
Serve as the main liaison for strategic technology partners and suppliers, overseeing relationships, performance, roadmap discussions, and evaluations.
Support Product Managers by collecting and analyzing customer feedback to identify pain points and feature improvements.
Enhance data quality and reporting capabilities to improve insight availability for product decision-making.
Utilize AI tools, workflow automation, and modern technologies to boost productivity and streamline product research and reporting.
Use SQL and database querying to examine product data, validate assumptions, and support advanced analysis.
Contribute to maintaining product processes in compliance with ISO 27001, ISO 9001, GDPR, and the company's Integrated Management System.
Advocate for simplification, standardization, and continual improvement of product workflows and tools.

Required Qualifications and Skills

At least 2 years experience in product management, business analysis, commercial analysis, or related fields.
Strong analytical skills with the ability to transform data into actionable strategies.
Experienced in developing business cases and supporting strategic decision-making.
Proficient at using analytics and business intelligence tools for product or business performance assessment.
Basic knowledge of SQL and relational databases or eagerness to develop these skills.
Experience collaborating with third-party suppliers, technology partners, and cross-functional teams.
Proactive use of AI-powered and automation tools to enhance productivity and research capabilities.
Excellent communication skills tailored to diverse technical and non-technical audiences.
Strong organizational abilities with keen attention to detail and multitasking skills.
Familiarity with product management practices and regulatory governance such as ISO standards and GDPR compliance is advantageous.

Preferred Experience

Background in SaaS, fintech, regtech, identity verification, compliance, or B2B software sectors.
Experience assessing third-party technology products and service providers.
Understanding of identity verification, fraud prevention, KYC, KYB, AML, or compliance technologies.
Awareness of AI-driven fraud trends and evolving identity verification methods.

What We Offer

Collaborative environment working closely with product leadership, engineering, and technology partners.
Opportunity to influence product strategy and investment decisions and assess emerging technologies.
Meaningful role within a small, dynamic team focused on innovation and impact.
Development in areas of product strategy, commercial decision-making, and technology relationships.

Compensation and Benefits

Annual Salary: €40,000 to €45,000
28 days of annual leave, increasing to 30 with service tenure
Birthday leave and two weeks of work abroad allowance per year
Flexible hybrid and remote working options
Annual contributions toward wellness and gym memberships
Bike-to-Work scheme participation
Educational support aligned with business needs
Frequent team lunches, social events, and company retreats

Diversity and Inclusion

ID-Pal values diversity and is committed to creating an inclusive workplace where varied perspectives and experiences are respected and encouraged. Applications from all backgrounds are welcomed without discrimination.