Product Manager

Role Overview

This role is for a Product Manager to lead an Incident Response Management (IRM) platform in Singapore. The position calls for someone who can connect user needs, engineering execution, and business priorities to help deliver a product that is practical, reliable, and widely adopted.

What You Will Do

• Study incident response processes and user journeys to shape clear dashboards, alert workflows, and communication templates.
• Turn user input into wireframes, product briefs, and detailed functional specifications.
• Work closely with cross-functional partners to improve the overall experience and make operations more efficient.
• Push product enhancements that help shorten incident resolution time and make the platform easier to use.
• Build strong knowledge of incident management frameworks and standard practices.
• Develop and run training sessions for internal stakeholders and platform users.
• Serve as the main contact for knowledge sharing and onboarding so users can adopt the platform successfully.
• Translate technical ideas into training content that is simple, practical, and easy to follow.
• Coordinate with finance and procurement teams on software licenses and other platform-related purchases.
• Work with external vendors to monitor deliverables, feature requests, support matters, and enhancement items.
• Track vendor performance and help resolve product and security concerns on time.
• Support budgeting and procurement work tied to platform operations.
• Act as a liaison among users, leadership, and engineering teams.
• Set product priorities and roadmap items based on business goals and user feedback.
• Ensure the product follows internal security, compliance, and governance requirements.
• Contribute to risk management and ongoing improvement across the product lifecycle.

Qualifications

• A bachelor’s degree in Business, Information Technology, Computer Science, Design, or a similar discipline is required.
• Background in Product Management, Product Design, UX/UI, Business Analysis, or a related function is needed.
• Strong ability to manage stakeholders and communicate effectively.
• Experience converting business needs into product features and user stories.
• Comfort handling several priorities in a dynamic, fast-changing environment.

Preferred Background

• Exposure to Site Reliability Engineering, Incident Management, IT Operations, or Observability tools is an advantage.
• Experience running training sessions, workshops, or structured learning programs is helpful.
• Prior involvement in procurement, vendor oversight, or finance governance processes is desirable.
• Understanding of security, compliance, and risk management frameworks is beneficial.

Important Notice

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