Product Lead/Manager/Owner - Salesforce CRM for Insurance

About Damco Solutions

Damco Solutions is a global technology firm with over 30 years of experience delivering innovative IT solutions. We specialize in aligning technology expertise with client business goals, providing robust backend support across various platforms and technologies. Our commitment to excellence has resulted in the development of numerous products and applications, process improvements, and substantial business outcomes for diverse industry sectors. We foster an open and collaborative environment encouraging self-starters to grow and excel.

Key Responsibilities

• Oversee the complete product lifecycle of a Salesforce-based product tailored to the Insurance sector, from ideation through launch.
• Collaborate extensively with teams of Salesforce architects, developers, business analysts, and UI/UX designers to drive product development.
• Establish and maintain product architecture, define the technical roadmap, and lead sprint planning and milestone delivery.
• Convert market demands and client needs into clear technical specifications and user stories for development teams.
• Manage technical documentation, security protocols, compliance requirements, and release management activities.
• Monitor product performance metrics, collecting feedback to drive continual improvement iterations.
• Ensure the product architecture promotes scalability, reusability, and adoption of best-in-class design patterns.
• Serve as a thought leader in Salesforce development with specific expertise in the Insurance domain.
• Lead the strategic vision and roadmap for Salesforce CRM products within Insurance, integrating AI-driven capabilities and market insights including competitive positioning against Microsoft Dynamics, HubSpot, and Zoho.
• Engage with senior stakeholders through strategic and consultative discussions, challenging assumptions and gaining deep insights into business dynamics, customer needs, and market competition.

Candidate Profile and Requirements

• Demonstrated experience working within the Salesforce ecosystem, specifically Sales Cloud, Service Cloud, Experience Cloud, Apex/Lightning, Managed Packages, 2GP, AppExchange Package Publishing, and Package Listing.
• Proven track record of full lifecycle ownership for customer-centric Salesforce-native CRM products, encompassing engineering delivery, release management, and DevOps functions.
• Strong domain knowledge in Insurance, especially Life, Health, or Property & Casualty (P&C) insurance processes.
• Comprehensive understanding of Salesforce CRM capabilities, customer workflows, and familiarity with competitor CRM platforms such as Microsoft Dynamics, HubSpot, and Zoho.
• Knowledge of AI integration in CRM including AI-led automation, predictive analytics, generative AI, and Salesforce Einstein features, with the ability to communicate product differentiation effectively.
• Hands-on expertise in Salesforce product architecture and technical leadership roles.
• Solid grasp of data modeling concepts, integration approaches (REST/SOAP), and AppExchange compliance standards.
• Experience operating within Agile and Scrum product development frameworks.
• Strategic product management skills including roadmap prioritization, competitive analysis, customer persona development, pricing strategy, and go-to-market planning.
• Excellent communication skills with the ability to manage stakeholders and conduct high-level consultative and strategic conversations with senior leaders.
• Educational qualification: Any graduate.