Product Designer - Chatbot (Remote, Saudi Arabia)

About the Role

We are seeking a Product Designer specializing in chatbot interfaces to join a collaborative team building an advanced Web SaaS CRM platform tailored to varied business contexts and operational demands. This role is ideal for a design professional with a strong product mindset who excels in discovery phases, navigating complex challenges, and translating vague requirements into scalable and user-friendly experiences. Collaborating with cross-functional teams, you will influence product strategy and execution, crafting solutions that span multiple industries and user roles while balancing user needs, business priorities, and technical feasibility within a dynamic environment.

Key Responsibilities

• Manage the complete product design lifecycle — from initial discovery and defining problems to ideation, validation, prototyping, and final delivery.
• Create scalable and intuitive user experiences for a complex Web SaaS CRM platform, including dashboards, admin panels, workflow management, configuration interfaces, role-based permission systems, and multi-step user journeys.
• Convert intricate business requirements into reusable product design patterns applicable across organizations, industries, and operational scenarios.
• Perform user research, conduct stakeholder interviews, analyze workflows, and execute usability tests to gather insights and support product decisions.
• Develop hypotheses, build interactive prototypes, assess product analytics, and iterate designs integrating qualitative and quantitative feedback.
• Work closely with Product Managers, Business Analysts, Engineers, QA, and other stakeholders to negotiate among user demands, business goals, and technical constraints.
• Expand and maintain the design system by creating scalable components and ensuring consistency throughout the product ecosystem.
• Provide detailed design documentation and support implementation to uphold design quality during development, while exploring AI-driven design tools and cutting-edge prototyping techniques.

Required Qualifications and Skills

• At least 4 years’ experience as a Product Designer or UX Designer, preferably with SaaS, B2B, CRM, enterprise software, or workflow-centric products.
• Demonstrated leadership in product discovery phases, adeptness in framing ambiguous problems, hypothesis generation, and influencing product direction prior to interface design.
• Strong systems-thinking approach to design, capable of handling complex user roles, permissions, workflows, configurations, and scalable business processes.
• Expertise in designing sophisticated interfaces such as dashboards, data tables, admin tools, configuration workflows, and operational platforms.
• Solid knowledge of user research methods, usability testing, analytics, and making data-driven design decisions.
• Advanced proficiency with Figma, interactive prototyping, design systems, and reusable component libraries.
• Good understanding of front-end development principles, responsive design, implementation limitations, and effective collaboration with engineering teams.
• Excellent communication and presentation abilities to clearly articulate design rationale, evaluate trade-offs, and function efficiently in Agile settings.
• Professional fluency in both Ukrainian and English languages.
• Bonus qualifications include experience with AI-assisted design workflows, CRM platforms, enterprise products, low-code tools, or API-driven systems.

Benefits and Work Conditions

• Flexible work arrangement with the option for fully remote engagement.
• Remote onboarding process designed for seamless integration.
• Eligibility for performance-based bonuses on an annual or quarterly basis.
• Access to extensive professional development and learning resources, including internal training, digital libraries, and partner programs.
• Comprehensive health and life insurance coverage provided.
• Employee wellbeing initiatives, featuring access to professional psychological support services.
• Reimbursement for mobile communication expenses.
• Opportunity to contribute to large-scale, impactful SaaS products within multidisciplinary teams.

Additional Information

This position is based in Saudi Arabia and managed by a partner company that handles all application processing and subsequent recruitment steps. The hiring decisions and communication about interviews or assessments are conducted internally by the partner team.