Product Analyst – 24 Month Fixed Term Contract

About the Company

Visa is a global payments technology company that enables transactions between consumers, businesses, financial institutions, merchants, and public-sector organisations across more than 200 countries and territories. Its purpose is to help people and businesses pay and get paid securely and efficiently, at scale.

Working at Visa means contributing to meaningful projects, building your capabilities, and helping deliver outcomes that can affect communities around the world.

Team Overview

Visa Consulting & Analytics (VCA) for Australia, New Zealand, and South Pacific (AUNZPI) is Visa’s advisory function. It supports clients such as card issuers, acquirers, and merchants with initiatives spanning strategy, operational improvement, customer engagement, and business profitability.

VCA includes three service lines: Advisory, Data Science, and Implementation Services. The Implementation Services team, also referred to as squads, works directly within client environments on long-term engagements and focuses on delivering outcomes through execution and implementation. These teams work closely with the wider VCA organisation, sharing expertise and bringing Visa’s capabilities to clients.

Role Overview

Visa is seeking a Product Analyst to work with one of its clients in Auckland on a fixed-term basis of up to 24 months. The position supports the daily running of the programme through reporting, insight development, and operational assistance. The role is centred on analysis, performance tracking, and continuous improvement, with an emphasis on better customer outcomes, stronger commercial results, and more effective programme delivery.

The role contributes to informed decision-making, supports a test-and-learn mindset, and helps improve customer experience, merchant value, and overall programme performance.

Key Responsibilities

• Use data and analysis to support merchant prospecting, offer development, and programme optimisation.
• Maintain operational effectiveness by producing regular reports, reviewing performance, and generating actionable insights.
• Assist with day-to-day programme coordination, including ad hoc analysis, reporting tasks, and delivery support.
• Handle complaints resolution and identify opportunities to improve frontline processes.
• Monitor and interpret core metrics such as offer activation, incremental spend, purchase frequency, and retention.

Requirements

• Background in programme support, product support, analytics, or operations, ideally gained in banking, financial services, or another regulated setting.
• Strong analytical skills with hands-on experience using data, reporting, and performance measures to support decisions.
• Ability to turn data into clear, practical, and easy-to-understand insights.
• Confidence using Excel, including pivot tables, and PowerPoint to analyse information and present findings clearly.
• Comfort working with multiple stakeholders while balancing delivery support and analytical problem-solving.
• High attention to detail, along with the ability to step back and identify wider programme patterns and outcomes.
• Understanding of, or ability to quickly learn, customer engagement, loyalty, or rewards programmes.
• Strong organisational ability and the capacity to manage several priorities in a fast-moving environment.
• A curious, improvement-focused mindset with genuine interest in using data to drive better customer and commercial outcomes.

Work Arrangement

This is a hybrid role. The specific number of office days will be confirmed by the hiring manager.

The preferred base is Auckland CBD, with a minimum expectation of three days per week in the office.

Why This Role Matters

This position supports an important and multi-faceted client in New Zealand as part of Visa’s expanding team. By contributing to the squad responsible for customer card communications, you will help deepen client relationships, encourage innovation in customer engagement, and support the continued growth of Visa’s advisory and implementation capabilities in New Zealand.

Life at Visa

Visa is a leading digital payments company with a mission to connect the world through a secure, reliable, and innovative payment network. Its global processing platform, VisaNet, processes more than 65,000 transaction messages per second and supports commerce across devices and markets worldwide.

The company continues to invest in innovation to shape the future of commerce and move the world from analogue to digital payments. Visa offers an inclusive, diverse environment where individuals can build careers, contribute to global impact, and help expand access to financial services and digital commerce.

Equal Opportunity Statement

Visa is an equal opportunity employer. All qualified applicants are considered without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa also considers qualified applicants with criminal histories in line with applicable legal guidelines.