Process Associate - International Voice, Chat & Blended Process

Job Overview

An MNC BPS is hiring both freshers and experienced candidates for process associate roles in an international blended environment. The position is suited to professionals who communicate clearly, handle customers well, and are comfortable working with chat and voice-based support while using modern tools and technology.

Eligibility

Applicants from both undergraduate and graduate backgrounds may apply. Regular students are not eligible. Strong English communication is mandatory for this role.

What You’ll Do

• Handle customer interactions through blended support channels, including voice and chat.
• Communicate professionally with international customers and provide helpful resolutions.
• Use basic computer systems and be comfortable adopting new technology and processes.
• Deliver customer-focused support with a calm, clear, and service-oriented approach.

Candidate Profile

• Strong verbal and written communication skills.
• Interest in BPO blended and chat-based operations.
• Working knowledge of computers and standard office tools.
• Willingness to work five days a week.
• Flexibility to work night shifts.
• Must be ready to work from the office.

Perks and Benefits

• Permanent, full-time employment opportunity.
• One-way cab facility.
• Incentives and allowances.
• Promotion opportunities through internal job posting.
• Health insurance, PF, ESI, and incentive support.

Why This Opportunity Stands Out

• Chance to work on cutting-edge AI, automation, and digital transformation initiatives.
• Opportunity to contribute to meaningful business improvements for global enterprises.
• Exposure to hands-on learning, mentorship, and ongoing skill development.
• Part of a large, values-driven organization focused on integrity, inclusion, curiosity, and courage.

Additional Information

This opportunity is based in Hyderabad, with the location provided as Bengaluru, India in the source details. The role is intended for candidates seeking a stable full-time position in a professional customer support environment.