Practice Manager/Receptionist at Lumino HM Orthodontics

About the Role

Join Lumino HM Orthodontics, part of New Zealand’s leading dental healthcare network with over 120 clinics nationwide. We blend the advantages of a large professional community with a strong dedication to our local patient communities, providing exceptional care while maintaining our core values.

This is an exciting phase as the practice is relocating and expanding, offering a motivated leader the chance to help shape this new journey from the ground up. You will play a pivotal role in fostering growth and enhancing experiences for patients and staff as the practice evolves.

Job Description

As Practice Manager, you will take on a diverse and supported role combining leadership duties with hands-on receptionist tasks. You will lead a passionate team and ensure an inviting, smooth patient experience at the front desk. This position suits someone who thrives in both managing operations and handling day-to-day busy practice activities.

Responsibilities

• Manage daily operations of a high-volume practice to ensure efficiency and smooth workflow.
• Oversee operational and financial aspects including budgeting, sales targets, utilization, and profit & loss.
• Support front desk activities by assisting with patient interactions, appointment bookings, and coordination.
• Lead, motivate, and develop the team to deliver outstanding patient care and maintain a professional environment.
• Maintain positive relationships with patients and staff through strong communication and interpersonal skills.

Qualifications and Skills

• Demonstrated leadership experience in team management or practice administration.
• Previous reception or front-of-house exposure, preferably in healthcare or customer-centric settings.
• Experience in dental or medical fields is advantageous but not required.
• Excellent communication skills with the ability to provide and accept feedback to encourage team growth.
• Effective at multitasking and working under pressure while prioritizing various responsibilities.
• Strong financial literacy, including managing budgets and performance metrics.
• Comfortable with technology and willing to adopt new systems.
• Must possess valid New Zealand work rights and reside locally.

Additional Information

If you are ready to join us, please send your resume along with a brief cover letter explaining why you are an ideal candidate for this role.

Our recruitment process is straightforward; after applying, you'll receive an email with a few simple questions to answer on your own time. This relaxed approach helps us get to know you better quickly. We look forward to connecting with you soon!