Practice Manager at Lumino Whakatane

About Lumino Whakatane

Situated in the scenic coastal town of Whakatāne, Lumino Whakatāne is a well-established dental clinic committed to delivering outstanding dental care to the local population. As part of New Zealand’s largest dental provider network with over 120 clinics, Lumino balances the benefits of a large professional community with a strong local focus. The team is passionate about creating welcoming environments that foster positive patient experiences.

Offering a comprehensive range of dental services—from routine check-ups and hygiene treatments to restorative and cosmetic procedures—Lumino Whakatāne supports patients of all ages in achieving and maintaining optimal oral health. The practice employs up-to-date technology and a personalised, patient-focused approach to care.

Role Overview

The Practice Manager plays a pivotal role to ensure the daily operations of the clinic are efficient and effective. This leadership position demands overseeing reception duties, managing the team, handling financial processes, and supporting strategic objectives to uphold excellent patient experiences.

Key Responsibilities

• Performing reception duties including patient communication and inquiries.
• Leading and mentoring the practice team to foster a positive, collaborative atmosphere and high performance.
• Managing day-to-day operations such as staff scheduling and workflow coordination.
• Ensuring exceptional patient care to maintain the practice’s reputation.
• Overseeing budgeting, billing, and financial management tasks.
• Collaborating closely with clinicians and support staff to meet practice goals.

Work Schedule and Culture

• Working hours are Monday to Thursday, 7:45 AM to 5:30 PM with a 45-minute break.
• No weekend shifts, promoting a healthy work-life balance.
• The workplace culture is inclusive, supportive, and focuses on employee wellbeing and success.
• Access to national-level training and career development opportunities via Lumino’s extensive network.
• Enjoy the stability and resources of a large organization while working within a locally-oriented team environment.

Application Process

Candidates interested in joining Lumino Whakatāne are encouraged to submit a resume along with a brief cover letter explaining their suitability for the position. The application process begins with a simple, convenient questionnaire conducted via email, designed to be a stress-free initial step.