Post Office Officer in Charge

Role Overview

As the Post Office Officer in Charge at One Stop Stores Ltd in Warrington, you will be pivotal in delivering excellent customer service and maintaining high retail standards within the Post Office. You will lead your team to meet branch targets, oversee stock and cash management, and ensure compliance with Post Office Ltd regulations and procedures.

Key Duties

• Achieve green status on One Stop and Post Office Ltd audits and mystery shopper visits, implementing corrective action plans when necessary.
• Ensure accurate advertising of products within specified periods and promote service options to customers during transactions.
• Provide prompt, friendly customer service and support the retail team and manager as opportunities arise.
• Keep up to date with product changes and promote add-on sales through effective customer engagement.
• Manage cash availability carefully and maintain product availability and informational materials for customers.
• Complete all routine tasks meticulously, especially those associated with financial penalties, and communicate any potential losses or transaction corrections to your Area Manager (AM).
• Report hazards promptly and ensure all audit follow-up actions are carried out to improve scores.
• Ensure all Post Office business is conducted in compliance with Post Office Ltd rules and regulatory requirements.
• Support staff training and development initiatives including compliance with Bronze, Silver, and Gold training levels.
• Maintain high response rates on customer feedback surveys and implement action plans to address any red or amber feedback.
• Manage absence levels effectively and conduct return-to-work interviews.
• Recruit suitable candidates to fill vacancies within four weeks, handle employee relations issues professionally and within timelines, and ensure timely and accurate payroll processing.
• Conduct regular performance reviews, foster a culture of recognition, and keep your team informed about office performance and targets.
• Implement succession planning and manage underperformance with honesty and professionalism.
• Read, understand, and communicate organizational updates and best practices to your team.
• Ensure all team members complete mandatory Regulatory Compliance Training and that cash declarations are accurate and timely.
• Promote a positive team culture aligned to One Stop values, emphasizing mutual respect and collaboration.
• Uphold workplace health and safety standards for colleagues and customers.

Candidate Profile

• Warm, friendly, and approachable to customers, providing a welcoming environment.
• Excellent communication skills to assess and meet customer needs effectively.
• Passionate about products and services and committed to maintaining a professional appearance and punctuality.
• Knowledgeable of Post Office procedures and committed to following established processes.
• Team-oriented, willing to support store duties and help achieve targets.
• Responsible and vigilant with age-restricted product sales, consistently applying the 'Think 25' policy.

Benefits and Culture

• Employee discount of 10% at One Stop and Tesco stores.
• Discounted access to Tesco pharmacy services and shopping website.
• Generous holiday entitlement.
• Opportunities for career development and progression.
• Community engagement and charitable initiatives.
• Participation in a pension scheme.

Additional Information

One Stop Stores Ltd operates as a separate business owned by Tesco PLC, with over 850 shops across England and Wales. The company values flexibility and supports flexible working arrangements to accommodate life changes such as caregiving or nearing retirement. The recruitment process is inclusive, and candidates must be above school leaving age. The vacancy may be withdrawn before the closing date if filled earlier.