Police Records Technician I

Position overview

This role supports police records operations by helping the public understand department procedures, preparing and handling police reports, and carrying out a variety of technical duties tied to the assigned work area.

The job description outlines the main responsibilities expected for this classification, but it is not a complete list of every task that may be assigned.

Core duties

• Draft initial and follow-up police reports, including entering information into the system from in-person or telephone dictation, securing required signatures, checking accuracy, and sharing information appropriately.
• Receive, organize, retrieve, and file electronic police reports and related documents, including orders and other records.
• Protect the confidentiality of all information handled, relayed, or released.
• Access electronic records from internal or external agencies and jurisdictions such as FBI, OPM, SS, and MVD to complete background checks as requested.
• Prepare reports for release in person, by fax, or through the U.S. Postal Service.
• Handle cashier-related duties when needed, including collecting payments, issuing receipts, providing cost estimates by phone or in person, balancing the cash drawer, and preparing daily and monthly reports.
• Interpret and apply the correct statutes, codes, or ordinances.
• Route reports to the proper agency for distribution.
• Create daily and monthly reports.
• Use office equipment such as a typewriter, copier, fax machine, microfilm machine, cash register, and computer.
• Help maintain a complex electronic document filing system.
• Respond to inquiries from law enforcement officers and the public by phone or in person about department and City procedures, pass along messages, share information, or direct calls to the right staff member.
• Assess the information received and decide whether to file a report or refer the matter to an officer in the field or another agency.
• Keep office supplies and inventory organized and order supplies as needed.

Additional clerical work

• Carry out general office duties such as routine typing and filing.
• Perform other related duties as assigned.

Minimum qualifications

A high school diploma or GED is required, along with two years of customer service or clerical experience.

Education that is directly related to the minimum requirements may be substituted for experience on a year-for-year basis.

Typing requirement

A valid certified typing test is required. The test must be issued by a state agency, county agency, or accredited educational institution and show at least 25 net words per minute.

Local typing tests may be taken Monday through Friday from 8:00 a.m. to 3:30 p.m. at either America’s Job Center of ABQ, 501 Mountain Rd NE, Albuquerque, NM 87102, or America’s Job Center of Rio Rancho, 4061 Ridge Rock Rd, Rio Rancho, NM 87124.

Working conditions

This position is based in an office setting with regular exposure to computer screens. The job may also require travel from one site to another.

Physical demands include sitting for long periods and extensive keyboard use.