Phone Banking Officer at ICICI Bank - Indore

About the Role

ICICI Bank is seeking candidates for the position of Phone Banking Officer located in Indore, Madhya Pradesh, India. This position entails assisting customers through phone interactions by addressing their banking, financial, and investment inquiries to provide a seamless banking experience.

Responsibilities

• Respond to and resolve customer queries and complaints over the phone promptly and efficiently.
• Recommend appropriate banking products and services tailored to customers' needs.
• Develop banking solutions that balance customer benefits with company policies.
• Collaborate with internal teams to ensure the right product offerings are presented to customers.
• Participate in banking staff training initiatives to upgrade knowledge and improve cross-selling results.
• Adhere strictly to information security and quality process standards.

Qualifications and Skills

• Graduate degree holders from any discipline.
• Outstanding oral and written communication abilities.
• Strong negotiation aptitude and capability to clearly express viewpoints.
• Empathy to listen actively and value customers' concerns.
• Readiness to work collaboratively with different teams for operational support.
• Problem-solving skills to provide effective solutions to customer issues.

Additional Information

The salary for this role will be in line with company standards. This opportunity is open for graduates from the 2021, 2022, and 2023 batches across various degrees including B.Com, M.Com, B.E, B.Tech, BA, MA, BBA, MBA, BCA, and MCA.

Note: Only shortlisted candidates will be contacted for subsequent recruitment rounds.