Pet Solutions Technician

About Invisible Fence® Brand

Invisible Fence® Brand has maintained a strong dedication to enhancing the welfare of pets ever since pioneering the world’s first dog fence. Our continuous commitment fuels innovation in pet solutions, supports our Shelter to Forever Home initiative, and enables us to serve both pets and their owners via our local dealers. Above all, we aim to provide peace of mind in enjoying your pet’s companionship, marking a truly revolutionary and heartwarming mission.

Position Summary

The Pet Solutions Technician is responsible for installing and servicing Invisible Fence® Brand pet containment and training systems at customer residences. This role involves operating installation machinery, instructing both customers and their pets, and adhering to company policies and procedures to ensure top-quality service.

Key Responsibilities

• Perform daily installations of Invisible Fence® Brand pet solutions.
• Operate, maintain, and keep installation equipment in good working order.
• Ensure cleanliness and maintenance of company vehicles and report any issues to management.
• Provide maintenance services and repairs for existing pet solutions.
• Train pets effectively to use Invisible Fence® Brand products.
• Deliver excellent customer service, including designing custom solution layouts with customers.
• Respond promptly to customer inquiries and concerns via office communications.
• Gather customer referrals and endorsement letters actively.
• Maintain cleanliness and order during installation and service visits, leaving customers’ homes in better condition.
• Practice professional conduct throughout all customer interactions and while driving company vehicles.
• Offer and sell additional pet solutions to customers.
• Maintain 'Ambassador' status by generating referrals, leads, and appointments at every interaction.
• Collect necessary paperwork and submit it timely to Area or General Operations Managers.
• Process payments before leaving the customer’s home, coordinating with Field Service Specialists and using designated tools.
• Report product serial numbers after service visits.
• Manage inventory and stock products in service vehicles appropriately.
• Document all customer visit notes and issues promptly and accurately.
• Follow company policies, safety guidelines, and training procedures rigorously.
• Resolve customer issues to exceed satisfaction standards by taking ownership and ensuring win-win solutions.
• Maintain annual certification for Perfect Start™ Plus pet training.
• Provide detailed customer reports and submit upselling and feedback initiatives.
• Maintain professional appearance and reliable attendance.

Work Relationships

This position reports to the General Operations Manager or Area Operations Manager and collaborates regularly with customers, Field Service Specialists, and branch associates to enhance customer experience.

Qualifications and Requirements

• High school diploma or equivalent education.
• At least one year of experience in customer service.
• Possession of a valid driver’s license, clean driving record, and safe driving abilities.
• Excellent communication skills, verbal and written, enabling effective interaction at all organizational levels and with customers.
• Ability to perform well under pressure and solve practical problems with limited standardized processes while maintaining professionalism.
• Capable of interpreting various instructions, whether written, oral, diagrammatic, or scheduled.
• Proficient English literacy for communication, training, and documentation purposes.
• Technical aptitude to use mobile and electronic devices for training and note-taking.
• Physical ability to sit, stand, walk, and occasionally climb, stoop, kneel, crouch, or crawl as required during service.
• Strong results focus with a sense of personal accountability and professionalism.
• Well-groomed with consistent professional demeanor.
• Work environment includes exposure to outdoor weather conditions such as heat, cold, humidity, and wetness for extended periods.
• Must interact safely with pets, aware of potential risks like bites and scratches.

Physical Requirements

• Capability to lift and carry materials as needed.
• Manual dexterity for grasping tools, fine manipulations, and operating machinery like CF3000, trencher, and vehicle steering.
• Exposure to weather including heat and cold for over five hours daily.

Work Schedule

• Availability to serve customers and take appointments between 8 AM and 6 PM Monday to Saturday, including rotating late appointments until 6 PM.
• Work a five-day week inclusive of weekends as per rotation, with requirements to work 2-3 Saturdays monthly.

Additional Information

For further insights about PetSafe Brands and Invisible Fence® Brand's history, culture, and community involvement, interested candidates should explore company resources independently.