Permanent Full-Time Transportation Clerk

Role overview

Trillium Lakelands District School Board is hiring a permanent, full-time Transportation Clerk for the Muskoka Education Centre in Bracebridge. This is a 12-month role that begins immediately and is replacing an existing position. The main objective of the job is to keep Transportation Services running smoothly by coordinating routing activities across the Board and partner Boards, while also handling customer service and clerical support tasks.

Key responsibilities

• Use dedicated routing software to plan and adjust bus routes, map transportation paths, and manage new registrations as well as childcare, custody, out-of-boundary, and similar forms.
• Make sure transportation arrangements follow Board policies, procedures, and individual operator contracts.
• Respond to and investigate questions and complaints from bus operators, school staff, parents, municipalities, and members of the public, and ensure every call is recorded.
• Maintain transportation databases by gathering information from school systems and other sources, then entering and updating details such as student demographics in route software accurately.
• Support route and ridership reconciliation work needed for operator payments.
• Carry out clerical work such as electronic and paper filing, tracking misconduct forms and operator/driver details, data entry, and drafting and sending correspondence.
• Protect confidential information at all times.
• Complete other related duties as needed.

Qualifications and skills

• Secondary School Diploma, along with additional specialized training such as computer software courses.
• At least two years of related experience, plus one year of on-the-job experience.
• Experience with GIS or transportation routing software is preferred, and project management experience is an asset.
• Ability to read digital maps accurately and use them effectively.
• Strong computer skills, including Microsoft and Google tools such as Gmail and MS Office Suite (Word and Excel), as well as other Board systems.
• Good verbal and written communication skills, along with the ability to work well with others and apply de-escalation techniques.
• Well-developed organizational skills and the ability to set priorities.
• High attention to detail.
• Comfort working independently and collaboratively within a team.
• Working knowledge of Board policies, procedures, and operator contracts.
• Strong customer service capability.
• Geographical knowledge of the Trillium Lakelands DSB area is considered an advantage.

Working conditions and compensation

This position involves 35 hours per week, Monday to Friday, and runs on a 12-month schedule. The hourly wage range is $26.79 to $28.74. The role is classified at Point Band 8 and is part of a unionized group. Employees receive access to a health and dental plan as well as a pension.

Application instructions

Applications, including experience and qualifications, must be submitted by Friday, July 3, 2026 at 4:00 PM to the Human Resources Services Officer for Support Staff. The full application package must be provided in PDF format. Only candidates selected for an interview will be contacted.

Equity, diversity, and accessibility

The Board is committed to fair hiring practices and to supporting equity, diversity, and inclusion. Candidates from diverse backgrounds and lived experiences, including those who may belong to marginalized groups, are encouraged to apply so that the Board reflects the communities it serves. The Board also follows the Accessibility for Ontarians with Disabilities Act (AODA). If accommodation is needed during any stage of recruitment or hiring, candidates should contact the Human Resources Services Staffing Officer for the relevant employee group. For accessible versions of this information, contact Communications Services at info@tldsb.on.ca.