People & Culture Coordinator

About TopHat HR and the Role

TopHat HR is a specialized consulting firm offering expert, tailored human resources consulting and management solutions. We are recruiting for a People & Culture Coordinator on behalf of one of our expanding SaaS clients. This role focuses on crafting exceptional employee experiences and fostering a positive, high-performing work environment.

This position surpasses the traditional HR Coordinator duties by emphasizing relationship-building, employee growth, organizational culture enhancement, and ongoing HR process improvements.

Primary Responsibilities

• Advocate for employee engagement to cultivate an inclusive and high-achieving workplace culture.
• Regularly meet one-on-one with employees to collect feedback, spot improvement opportunities, and support their success.
• Design and implement employee engagement activities, recognition schemes, and team-building events.
• Serve as a reliable point of contact for employee-related matters, ensuring a positive work experience.
• Manage end-to-end employee lifecycle activities including onboarding, offboarding, record keeping, and HR administration.
• Keep employee data and HR documentation current and accurate.
• Create and refine HR policies, standard operating procedures, workflows, and internal documentation.
• Ensure compliance with HR regulations and enhance internal processes continuously.
• Coordinate new hire induction and training programs.
• Support employee development initiatives, performance appraisals, and career advancement efforts.
• Collaborate with managers to identify training needs and encourage a culture of ongoing learning.
• Assist in recruitment operations such as scheduling interviews, communicating with candidates, and managing hiring logistics.
• Support employer branding initiatives and improve candidate experience.
• Partner with hiring managers to facilitate an efficient recruitment process.

Candidate Requirements

• A minimum of two years' experience in Human Resources, People Operations, or a related field.
• Exceptional communication skills and a proven ability to build strong relationships.
• Strong organizational and project management skills.
• A true passion for fostering people development and enhancing company culture.
• Experience with HR information systems and managing HR documentation.
• Capability to work autonomously and manage various priorities effectively in a remote setting.
• A proactive and continuously improving mindset.

Preferred Qualifications

• Previous work experience in startup environments or SaaS companies.
• Expertise in crafting HR policies, standard operating procedures, and process improvements.
• Knowledge of performance management and employee engagement frameworks.
• Familiarity with HRIS platforms like Leapsome, Rippling, or BambooHR.

Perks and Benefits

• A remote-first workplace with flexible working arrangements.
• Chance to influence company culture and the overall employee experience.
• Close collaboration with company leadership with direct organizational impact.
• A supportive, cooperative, and growth-oriented team environment.
• Access to continuous learning and career development opportunities.

Diversity and Inclusion

We are committed to equal employment opportunities and encourage candidates from diverse backgrounds and perspectives to apply. We provide accommodations throughout the hiring process upon request.