PC Specialist - Dublin, GA

Company Overview

Perry Ellis International, Inc. manages a wide range of lifestyle apparel brands, including Perry Ellis®, Original Penguin®, Laundry by Shelli Segal®, and others, with over 40 nationally and internationally recognized labels. The company also licenses notable trademarks such as Nike® for swimwear and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Position Overview

The PC Specialist position is based at the Dublin, GA distribution center, reporting to the Client Systems Support Manager. This role demands hands-on, on-site technical support in a fast-paced warehouse environment, focusing primarily on maintaining and repairing Zebra label printers and RFID handheld scanners (about 60% of time), as well as supporting desktop computers, network connectivity, and telephony equipment (around 40%). The specialist is responsible for managing daily incident tickets, collaborating on system upgrades, and tracking assets and e-waste meticulously to ensure continuous operational efficiency.

Key Responsibilities

• Provide maintenance, troubleshooting, and repair for critical warehouse logistics equipment.
• Conduct on-site troubleshooting with warehouse personnel to promptly resolve technical issues.
• Install, configure, upgrade, and remove computer hardware and software, maintaining comprehensive records and preparing outdated equipment for recycling.
• Manage the morning incident ticketing queue, prioritizing quick resolution to prevent operational delays.
• Collaborate with system admins, telecom teams, and external vendors to support various technical upgrades and telephony equipment.
• Adhere to a rotating schedule of 10-hour shifts, including working weekends twice monthly.

Required Qualifications

• Minimum 1–2 years of hands-on, on-premises technical support experience with hardware and software troubleshooting and repairs.
• Proven expertise with Zebra label printers and RFID handheld scanner maintenance and repair.
• Dependability and flexibility to work scheduled 10-hour shifts (7:00 AM–5:45 PM) including bi-monthly weekends.
• Ability to walk extensively within the warehouse and safely handle equipment weighing up to 60 pounds.
• Strong customer service skills, multitasking capability, and clear communication.

Preferred Qualifications

• Associate degree in a technical discipline or current certifications such as CompTIA A+ or MCDST.
• Experience using enterprise ticketing systems like ServiceNow, Zendesk, Remedy, or SolarWinds.
• Experience supporting Dell desktop systems.
• Bilingual proficiency in English and Spanish to support a diverse workforce.

Personal Attributes

• Highly reliable with strong adherence to schedules and attendance.
• Quick to learn new technical processes and software independently.
• Maintains composure and effectiveness during high-pressure troubleshooting.
• Organized and detail-oriented, able to juggle multiple technical tasks and documentation simultaneously.

Employee Benefits

• Extensive medical, dental, and vision coverage designed to support employee and family health.
• 401(k) retirement plan with discretionary company match, plus Basic Life and AD&D insurance for financial protection.
• Generous paid time off (PTO) and holidays to support work-life balance.
• Tuition reimbursement programs for continued education and 24/7 personal assistance via Member Assistance Program (MAP).
• Engaging team culture with regular employee events and wellness activities.
• Discounts on company apparel available in-store and online.

Legal and Equal Opportunity

Perry Ellis International is committed to equal employment opportunities regardless of race, color, religion, sex, orientation, gender identity, national origin, age, disability, or other protected characteristics. The company maintains a discrimination- and harassment-free workplace in all employment aspects. Applicants acknowledge this commitment upon applying.