Payments Migration Specialist

Position overview

This contract role is focused on guiding customers away from older independent sales organizations (ISOs) and third-party payment gateways and onto an integrated payments platform. It sits within a vertical SaaS environment and calls for strong payments knowledge, commercial judgement, and the ability to work closely with clients throughout a complex transition.

The right person will bring substantial merchant account experience along with hands-on understanding of how to move payment systems without interrupting business operations.

Key responsibilities

• Own payment migration projects from start to finish, moving customers from legacy ISOs and external gateways into the company’s integrated payments product.
• Work with customers to map their current payment setup and build migration plans that reduce disruption and downtime.
• Assess merchant statements and prepare proposals that preserve cost efficiency after migration while protecting company margin.
• Coordinate across clients and internal product, engineering, and customer success teams to keep everyone aligned.
• Act as the main day-to-day contact through the migration, maintain strong customer relationships, and spot possible future sales opportunities.

Qualifications and experience

• At least 3 years in a payments-related position such as fintech, merchant services, or SaaS, including direct experience with system migrations.
• Strong working knowledge of ISOs, payment gateways such as Stripe, PayPal, and Adyen, and merchant account services.
• Comfort with API-driven payment integrations and the technical sequence of payment processing.
• Good understanding of PCI-DSS, security requirements, and relevant industry regulations.
• Excellent communication and interpersonal skills, with the ability to explain technical payment topics in clear customer-friendly terms.
• Independent, contractor-style working approach with the ability to manage several timelines at once and deliver outcomes in a remote setting.

Preferred background

• Experience working with vertical SaaS platforms in sectors such as healthcare, real estate, or legal services.
• Practical experience using data migration tools and CRM systems.
• A bachelor’s degree, or equivalent professional experience in payments.

Contract details

The engagement length is flexible and depends on migration schedules and customer volume. Compensation is project-based and includes performance incentives linked to successful migration results.

The role is remote from Australia and may require occasional travel.

About the company

The employer builds property management software for specialty real estate, with solutions supporting self-storage, marine, and RV & camping businesses. Its platform combines management software with marketplace listings, websites, CRM, insurance, payments, and related tools to help owners and operators improve results.

The organization promotes a “Win More” culture that emphasizes customer value as well as the personal and professional growth of employees.

Benefits and perks

• Competitive pay plus superannuation.
• Four weeks of leave accumulated over the year.
• Recognition rewards that can be exchanged for custom gifts and experiences.
• 8 hours of volunteer time off annually, plus opportunities to join community and volunteer events.
• 8 hours of rest, relaxation, and recharge time for mental wellbeing.
• Access to mental health resources for employees and dependents, including counselling, stress-management support, and mindfulness workshops.
• Fully paid parental leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers.
• Paid “paw’ternity” leave and pet bereavement support.
• Four weeks of fully paid caregiver leave for support with aging dependents or family members.
• Fertility care support options.
• Access to financial experts for guidance on personal financial decisions and goals.