Job description

About the Company

HomeMade operates under the Attain Healthtech Group umbrella alongside Mable, Leap In!, and Mable Direct. Although diverse, these entities share a mission to transform the care and support sector through technology empowerment and customer-centric outcomes.

About HomeMade

HomeMade is an approved aged care provider focused on enhancing older adults' lives by enabling them to manage their service providers independently with backing from clinical and support teams. Its innovative technology platform allows individuals to tailor support plans that address personal needs and optimize fund usage.

Role Overview

As a Payments and Claims Specialist, you will collaborate with various internal teams such as Support Partners, Customer Support, Collections, Service Providers, and Coordination. Your key responsibility is to ensure precise and efficient handling of large volumes of payment and invoicing data, updating customer profiles, and delivering responsive support to both customers and service providers.

Key Responsibilities

Set up payment arrangements for service providers and customers efficiently.
Manage the service provider email inbox to ensure invoices are processed swiftly and accurately within service level agreements.
Conduct regular administration of Home Care Packages across internal and external systems.
Review and authorize a large number of invoices and reimbursements following established procedures.
Provide timely, accurate responses to payment, billing, and statement inquiries from customers and service providers.
Maintain comprehensive customer and provider account documentation, including recording summaries of communications.
Perform data consistency checks to verify accuracy between external and internal systems.
Execute onboarding and exit procedures for customers in accordance with company guidelines.
Work collaboratively with customer-facing teams to resolve concerns and escalate complex cases when necessary.
Regularly upload customer documentation electronically to various platforms.
Offer flexible operational assistance, including responding to emails and phone calls.
Comply with all internal processes and procedures.

Required Skills and Experience

Experience in accounts administration or financial operations involving high-volume processing with keen attention to detail.
Strong knowledge of payment systems, invoicing, reconciliations, and data accuracy.
Comfortable operating multiple software systems such as CRM, accounting, or ERP platforms.
Excellent analytical and problem-solving abilities for identifying and addressing discrepancies.
Effective written and verbal communication skills tailored for customers and providers.
Organizational and time management proficiency to meet service levels consistently.
Team-oriented mindset with a dedication to ongoing improvement.
Previous exposure to aged care, home care, or community services is an advantage.

Core Values

Put People First: Prioritize relationships and human connection.
Foster Freedom: Empower individuals to live life without constraints.
Do The Right Thing: Commit to fairness, transparency, and integrity.
Be Bold: Inspire innovation and envision a better future.
Break New Ground: Simplify care through creativity and boldness.
Make It Matter: Create meaningful impact focused on people.
Own The Outcome: Strive for excellence and lasting results.

Benefits

Professional growth through learning opportunities guided by experts and leaders.
Generous paid parental leave: 14 weeks for primary carers, 6 weeks for secondary carers plus superannuation.
Flexible hybrid working arrangements combining office and remote work.
Additional paid leave: one extra day per quarter to enjoy personal interests.
Option to take a floating public holiday to celebrate a significant day personally.
Recognition and rewards program celebrating exceptional performance.

Diversity and Inclusion

The organization embraces diversity across all dimensions including family status, ethnicity, faith, sexual orientation, gender identity, and invites applications from Aboriginal and Torres Strait Islander peoples.

Hiring Process

Artificial intelligence tools may be utilized to assist with reviewing applications and assessments; however, all final hiring decisions are made by human professionals. Applicants can request further information about data usage during recruitment.