Payment Disputes and Risk Officer-I (Australian Card Disputes & Chargeback) - Walk-in Interview in Bengaluru

Company Overview

Infosys BPM Limited, a fully owned subsidiary of Infosys Limited, is a renowned global leader in business process management with over 20 years of experience. The organization operates from 42 centers across 16 countries, employing nearly 58,000 people from 124 nationalities. Known for industry leadership in BPM services, Infosys BPM is consistently recognized by major industry and HR bodies for excellence and innovation.

Position Summary

We are seeking motivated candidates for the role of Payment Disputes and Risk Officer-I specializing in Australian card disputes and chargeback management based in Bengaluru. The incumbent will manage payment disputes, chargebacks, merchant risk, and fraud while ensuring adherence to card schemes and Australian financial regulations.

Key Responsibilities

• Manage chargeback and direct debit claims adhering to card scheme rules and company policies.
• Address queries related to disputes from merchants, banking partners, and other stakeholders.
• Conduct detailed investigations into transaction disputes, fraud alerts, and suspicious activities.
• Monitor merchant transactions and escalate risks proactively.
• Support thorough risk investigations and merchant reviews periodically.
• Ensure prompt responses to payment schemes to maximize recoveries and reduce losses.
• Evaluate merchant behavior for risk compliance and acceptability.
• Collaborate internally and externally on dispute and fraud resolution efforts.
• Drive continuous process improvements to enhance operational efficiency.

Required Skills and Qualifications

• Strong knowledge of payment dispute resolution, chargeback handling, fraud prevention, and risk management processes.
• Excellent analytical talents with keen attention to detail.
• Ability to interpret transaction data to detect unusual patterns.
• Proficient verbal and written communication skills.
• Ability to work autonomously and prioritize multiple tasks effectively.
• Understanding of payment industry regulations and dispute handling protocols.
• Skilled in stakeholder engagement and delivering excellent customer service.
• Bachelor’s degree in Business, Commerce, Finance, Accounting, Risk Management, or a relevant discipline.

Preferred Experience and Certifications

• 1 to 2 years’ experience in payment disputes, chargebacks, fraud prevention, or risk operations.
• Exposure to Payments, FinTech, Banking, Merchant Acquiring, or E-commerce sectors is advantageous.
• Relevant certifications in Fraud Prevention, Risk Management, Compliance, or Payments are a plus.

Business Performance Metrics

• Accurate and timely processing of chargebacks and claims.
• Achievement of targets related to dispute resolution and recovery.
• Effective detection and escalation of frauds or suspicious transactions.
• Adherence to SLAs and internal policies.
• Reduction of financial losses through diligent risk management.
• Active contribution to continuous process enhancements.

Client Interaction

• Deliver professional and prompt support to merchants and financial institutions.
• Maintain strong relationships with all stakeholders.
• Clearly communicate dispute resolution and risk-related communications.
• Assist merchants in dispute handling and fraud prevention strategies.

Additional Details

• Location: Bangalore (Electronic City, Phase-2)
• Qualification: Any full-time graduate degree
• Experience Required: 1 to 2 years
• Notice Period: Immediate to 15 days
• Shifts: Flexible, work-from-office mandatory
• Job Level: 2A
• Designation: Senior Process Executive
• Mandatory: Prior experience with Australian card dispute processes

Documents and Items to Bring for Interview

• Updated resume printout
• Any two government-issued photo IDs (PAN, Driving License, Voter ID, Passport)
• All original educational certificates including 10th, 12th, and graduation mark sheets and degree
• Smartphone with front camera, charger, and headset for assessment
• Hardcopy of government ID for security clearance
• Note: Laptops and cameras are not allowed at the venue due to security policies