Patient Success Specialist

About the Employer

The hiring organization works in genetic testing and diagnostics, with a focus on oncology, women’s health, and organ health. Its mission is to make personalized genetic testing a practical part of everyday healthcare so patients can receive earlier, more precise interventions and live healthier lives for longer. The team includes professionals from multiple disciplines who work together to advance genetic disease management worldwide.

Role Summary

The Patient Success Specialist supports patients throughout their care journey by delivering dependable guidance and creating a smooth, positive experience. This role is the primary point of contact for non-billing patient questions, and it partners closely with internal teams to strengthen service quality, improve patient satisfaction, and support efficient operations.

Key Responsibilities

In this role, you will handle patient-facing support, coordinate follow-ups, and keep communication moving across teams so patient issues are resolved quickly and accurately.

• Act as the main contact for patient questions that are not related to billing.
• Share updates on test progress and help patients access their portal.
• Arrange redraws for blood samples when required.
• Respond to inbound phone calls and live chat messages in a timely manner.
• Work with cross-functional teams to address and resolve patient concerns.
• Record all patient interactions carefully in Salesforce CRM.
• Spot problems early and escalate them when needed for faster resolution.
• Contribute ideas and actions that improve the overall patient experience.

Required Profile

The ideal candidate communicates clearly, stays organized while handling multiple tasks, and brings a compassionate, patient-first mindset. Familiarity with Salesforce CRM and general office tools is important. Backgrounds in customer service, healthcare, or similar environments are helpful, and Spanish language ability is considered an advantage.

Compensation

This remote U.S. position pays between $24.46 and $30.58 per hour. Final pay is determined by factors such as skills, experience, certifications, and location.

Benefits and Perks

• Medical, dental, and vision coverage.
• Life insurance and disability coverage.
• Fertility care support and complimentary testing for employees and their immediate family members.
• Leave for pregnancy and baby bonding.
• 401(k) retirement savings plan.
• Commuter benefits.
• Employee referral program.

Equal Opportunity

The employer is committed to equal employment opportunity and an inclusive workplace. All qualified candidates are considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Additional Information

This opportunity is being shared by a recruiting platform that is not the employer of record. Candidates are expected to complete the application directly with the hiring company through its own careers system or applicant tracking process.